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Hi Summer, this is David with Dyson. In this case, it sounds like you're in need of support with your machine. We're keen to learn more about which model you have, and provide you with support. As a reminder, Dyson does include the country specific helpline number directly on all of our machines to ensure an expert is never far should you ever need assistance. We invite you to email us directly at [email protected] with your machine details. We're happy to assist, and look forward to hearing from you. Best wishes, David Dyson Customer Support.
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