A:AnswerHi there, this is Kelly with Dyson. It sounds like you are referring to the initial machine assembly, in which the amplifier loop gets attached to the base of the machine. You should be able to just place the loop on top of the base, press down, and it will click in to place. We also have a "Getting started" video on our website here that may help: https://www.dyson.com/support/journey/guides/305158-01?machineId=305158-01
If you still have trouble, feel free to contact us directly via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerSize of the machine is much larger with tp07 and tp07 gives real-time data along with many more data readings rather than a vague color guidance. Best Buy only covers the non-internet-connected version of this machine, the TP17 (something like that). That one only shows results on the built-in screen, and can only be controlled on the unit or via the physical remote. It will not connect to the Dyson app.
A:AnswerHi there Tara, this is Tia from Dyson. The Dyson Link app lets you control the purifier with your smart phone. You may also view your machine's replacement remote directly on Dyson's website. If you're in need of product support, feel free to reach us directly at questions.us@dyson.com.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerIt depends on the size of the apartment. It covers 400 square feet of space. I would suggest treating one room at a time, then leave it on auto in the living room (or other location that needs attention).
A:Answer01 base model, need remote
02 has smart home connectivity options and works with Alexa and google
04 has all the above and a digital screen on unit.
A:AnswerYes. It works as a fan too but the airflow is not as powerful. If you need a fan that blows forceful, powerful air this is not it. It does an excellent job cleaning the air though.
A:AnswerYes, it has a filter. The system works well, however when it's time for a new filter, you can only get it from Dyson directly, and they are $75. As of today, I am still waiting to hear when I will receive it - they were out of stock and it was on back order. So...not thrilled right now.
A:AnswerHi Steven, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Cool Link Air Purifier. The main difference besides color is the newer models just released come with an improved filter.
Best Wishes,
Krystal
Dyson Customer Service
A:AnswerHi there, this is Krystal with Dyson. We would value the opportunity to address the issue with your brushbar. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
