A:Answer Hello, thank you for sharing your experience and concerns regarding the Dyson Supersonic Nural Hair Dryer. We apologize for the inconvenience caused. We understand how significant this is for you. Rest assured, we are committed to assisting you. It’s important to note that individual experiences with hair dryers can vary based on hair type, condition, and personal preferences. The Dyson Supersonic Nural is designed to protect hair and scalp health with features like the Scalp Protect mode, which limits heat to prevent damage. However, some users may still experience differences in how their hair feels compared to other devices like the Dyson Airwrap. Here are a few suggestions that might help improve your experience: Adjust Settings: Experiment with different heat and speed settings to find the combination that works best for your hair type. Use Attachments: Make sure to use the appropriate attachments, such as the gentle air attachment or the styling concentrator, to achieve the desired results. Hair Products: Consider using heat protectant sprays or leave-in conditioners to help maintain moisture and smoothness. If you continue to experience issues, please feel free to reach us at askdysonUS@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support
