“when charging it states cannot charge at this time - how do we know if charging - hasnt been charged since taken out of box”

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• When charging an automotive device, it is recommended to use a Garmin-branded cable and/or AC adapter to prevent error messages or charging problems. The charging accessories packaged with your device or those available from our website were designed specifically for use with your device.

  Answered by GarminProductExpert 7 years ago

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• Happened with me. Connect to wifi and update the firmware. If possible use the usb cable and connect to a computer. After restarting it, works like a charm. Otherwise return it. Hope it helps! Good luck.

  Answered by Loliv33 7 years ago

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