Questions & Answers

Q: QuestionI’m currently have model #JVM1540DN1BB. First question - will this model be a suitable replacement? Also - the only thing wrong with my microwave is that the keypad starting acting up and beeping on its own yesterday. Any idea as to why? Thx

Asked 4 years ago by Tara.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi there. We hate to hear you have an issue with your current unit, and know that must be concerning. If you unplug the unit for 2-3 minutes before trying the unit again, that may help it reset and resolve the issue. If the issue continues, service may be required; that department can be reached at 1-800-432-2737 or you can schedule online using our website. If a replacement is needed all 30" over-the-range microwaves are approximately the same width. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" model. This makes choosing a new microwave easy, and this unit would make a great replacement! Please note the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. We hope this information is helpful for you! Best wishes -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy 5 year old GE Microwave keeps tripping the circuit breaker. The circuit breaker has been replaced, but the problem persists Is my best alternative to just buy a new microwave? Model JVM3160DF2WW

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes, exact same thing happened on my unit. Outlet/Switch were confirmed not to be the issues. Seems like a lot of these die within the first few years and the recommendation is to buy a new one vs. servicing the existing problem. I am extremely hesitant to try again based on the comments here - will need to find one that fits the same area.

  Answered 4 years ago by KWHJ

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Q: QuestionI am considering this model, but have noticed that many of the GE Microwaves Handles don't actually Match the stainless because they are Plastic..they look off color to me. I have not seen this model in person as of yet, does this handle match

Asked 4 years ago by Tricia.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there - Thanks for reaching out about this, we've got you covered! The handle has the appearance of stainless steel and we believe that it complements the microwave nicely. We suggest checking with your local Best Buy to see if they have it on display. All the best! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am looking to purchase this GE 1.6 CuFT Microwave JVM3160RFSS. Does the vent fan turn on automatically?, And is the vent fan noisy, meaning have you had complaints? Thank you

Asked 4 years ago by Kim.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer You have to push a button to turn the vent fan on. The vent fan is normal to me, meaning you can really hear it at the high speed. The lower speed is quieter. I am happy with the micro. It warms things quickly. That is important to me..

  Answered 4 years ago by WendyVerified Purchase

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Q: QuestionWhich model replaces JVM1640WB 002? Thanks.

Asked 4 years ago by Terryls.

• A:Answer Hello, thank you for your question. While there is not a direct replacement for this microwave, the model you had posted this question on, model JVM3160DFWW, features the closest dimensions to your current unit and also offers several great features! If you would like to read about these specific features, you can do so via the owner's manual, linked here: https://files.bbystatic.com/0pksMLb6d99gAn8TNKKZqw%3D%3D/Owners%2BManual%2BJVM3160DFWW.pdf We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionwhat side is the cord on

Asked 4 years ago by victor.

• A:Answer Hello, thank you for your question. While you are facing the front of the microwave, the power cord comes out of the top of the unit on the right side. We hope this helps! Please don't hesitate to reach out with any further questions or concerns you may have. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDo you install over the range microwaves and how much does it cost if you do.

Asked 4 years ago by Bill.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Quite a lot. It was a pain in the neck job - so price may be worth it - Two people came and installed.

  Answered 4 years ago by sadananda

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Q: QuestionI need to replace the door handle? Which part number is it? Where can I find one? Thank you.

Asked 4 years ago by LImom3.

• A:Answer Hello, thank you for your question. We are sincerely sorry your microwave's door handle needs to be replaced and understand your frustration. Replacing microwave handles requires disassembly of the door, and therefore should be replaced by a service technician. Any adjustment or repair involving the microwave door needs to be followed up by a leak test to make sure of proper fit, operation, and alignment. This must be done by a qualified technician. We apologize for any inconveniences this may cause. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionwhat are the dimensions

Asked 4 years ago by muller.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there - Great question! This microwave's dimensions are 16 1/2 H x 29 7/8 W x 15 1/4 D. Thanks so much for considering GE Appliances! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI had this microwave installed a few days ago. I can barely hear the vent even when it is on high. Is this normal? How do I know if it working?

Asked 4 years ago by Abby.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello, thank you for your question. If you are not hearing your microwave's vent while it is running, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questioncan you direct wire this or does it require an outlet

Asked 4 years ago by rottonwon.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer It has a plug

  Answered 4 years ago by tonyrVerified Purchase

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Q: QuestionLooking for a replacement for our Built in Model # JEB186OSM2SS. Can you tell me which models would work in this space?

Asked 4 years ago by Allison.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there, We appreciate your interest in a new GE model microwave! We're more than happy to help find a replacement. We thing you would enjoy model PEB9159SJSS. This incredible model has convection cooking, comes with a cooking rack, and can function as a warming oven to keep foods warm. We hope this model is to your liking! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionOther then location of items on the keypad what is the difference between GE model JVM3160DFWW an Hotpoint model RVM5160DHWW

Asked 4 years ago by boby.

• A:Answer Hi there, we're happy to help. JVM3160DFWW also has an exhaust fan with 300 CFM compared to the 200 CFM model RVM5160DHWW has. Also,, the JVM model comes with a recirculating charcoal filter whereas the RVM model does not. We hope this helps and we're wishing you the best. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWill this GE model JVM3160DFWW fit in the same space and have same means of securing to the cabinet as my current Hotpoint model RVM1325ww003

Asked 4 years ago by boby.

• A:Answer Hello, this is a great question! Yes, we're pleased to inform you that this microwave will fit your space. All 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We hope that's the answer you wanted to see! We appreciate your loyalty to us as well. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionLooking at the GE JNM3163DJWW over the range microwave. Where is the filter and how would you change it?

Asked 4 years ago by Mn90.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer Hi there, thanks for reaching out. The vent fan has two metal reusable vent filters on the bottom of the unit. You can see how to remove and clean these on page 18 of your owner's manual here: https://files.bbystatic.com/MNdjrWQbMIA4KaGngiqGeA%3D%3D/5d220b7c-8bce-47fc-be7b-739fb4e6bd3a.pdf - If your microwave is set up for recirculation, you should know that the charcoal filter can only be replaced, not cleaned. You can see more about this on page 19 of the owner's manual. This is located at the top of your unit. We hope that helps! - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have a JVM1540DN1BB what is the current GE replacement so that mounting is the same?

Asked 4 years ago by Paul.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi there, Thank you so much for your interest in a new GE microwave! We'll be happy to help find a replacement. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One model we are especially fond of is JVM6175DKBB. We think you would especially enjoy the melt feature. We hope you enjoy this model! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat replaces an over the range microwave model #JVM3160RF2SS

Asked 4 years ago by AZGRL.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there, Thank you for reaching out. We'll be happy to help you! All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. This model is in fact still being manufactured. We hope this helps! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this come with the mounting plate that attaches to the wall? I can’t find one in the box. Thanks.

Asked 5 years ago by Cav.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer The plate was in a slot in the styrofoam packaging materials.

  Answered 5 years ago by Greg

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Q: QuestionCan this unit be set on a countertop, and not hung from a cabinet above a stove?

Asked 5 years ago by Shel.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello. The over the range microwaves must be hung below a cabinet and attached to the wall. You cannot have it rest on your countertop. This model is taller in the rear that in the front. It has lights on the underside that need to be exposed for safety. Hope this helps and stay well. Geoff@GEA

  Answered 5 years ago by GE Answers

  
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