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Hello ChrisandDon - Please refer to the diagram on page 15 of the owner's manual for normal water levels: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576.pdf . If your washer does not match these levels then you may want to have service evaluate the unit. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm -TREY@GEA
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