“There never seems to be enough water in the tub. Even when I put it on deep fill. Also the machine gets off balance a lot. I never over fill it and I place the cloths so that the are evenly distributed. Also noticed the tub started rusting within in a yr”
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Hello there - We're sorry to hear of the trouble you've had with your washer getting unbalanced and the tub rusting and we do apologize for your inconvenience. The Department of Energy (DOE) sets standards for washer water usage. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. If the load keeps getting unbalanced, make sure that the unit is leveled. The more the leveling legs are extended, the shakier the washer will be. Surface rust on the sidewalls of stainless steel baskets may be caused by particulates in the water. This type of surface rust can be cleaned off and in some cases prevented by spraying the tub with Windex and using a Magic Eraser to remove the rust. We also recommend using Bar Keepers Friend. If the above doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-800-432-2737. We hope that this helps. All the best! -Mikayla@GEA
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