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Hello. Thank you for reaching out to us with your question. You may be getting an odor from the internal water tank. We suggest draining the tank. To Empty the Internal Water Tank: 1. Unplug or disconnect power. 2. Place a shallow 1 quart or larger pan (not included) below the lower drain located on the back (near the bottom) of the air conditioner. 3. Remove the cap and the rubber plug and drain the water tank. 4. Re-insert the drain plug and screw the cap snugly into place. 5. Plug in or reconnect power. Our guidance of removing condensed water will remove any odor it produces. Stay well. Geoff@GEA
Sorry, there was a problem. Please try again later.Clean your filter. Also look at your reservoir tray, it may be full. The user guide may have some other answers.
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