“Power to dryer comes on but does not spin. Countdown is working though”

This question is for: GE - 7.5 Cu. Ft. 13-Cycle Electric Dryer with Steam - White On White

Asked by Michelle 6 years ago

1-1 of 1 Answer

Hi Michelle - Thanks for reaching out to us and for choosing GE! We are sorry to hear the drum is not rotating. Make sure Delay Start is not selected. See page 7 of the Use and Care Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90585.PDF - Make sure dryer is not overloaded. A load of heavy, wet clothes, such as towels or blue jeans, may cause the drive belt to slip. Remove some of the clothing and try again. A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We're glad to have you in the family and hope this is helpful. Keep in touch! Sue
Answered by GE Answers 6 years ago
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