Questions & Answers

Q: QuestionCan you tell me what will substitute for a JE1860WB 001 (GE) builtin microwave. My old one died. Thanks.

Asked 5 years ago by Jimbo.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi there Jimbo, We appreciate you reaching out. We're sorry to hear your microwave dies. We know how frustrating that can be. We're happy to recommend you a new model. We have found that model PEB7227DLWW requires the same cutout as your current model. You will need to use the trim kits for this model since they are not interchangeable. The kits are JX7227DLWW (27")/JX7230DLWW(30"). We hope this helps. Best wishes. Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe have GE Spacesaver II Model J EM25GV 001. It has served us well for 25 years. It is a countertop model that the builder mounted. What is the model we would need to replace it with? We were looking at PEM31DFBB. Would that work?

Asked 5 years ago by Kathy.

This question was asked about the related product: GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black

• A:Answer Hi Kathy, thanks for your question! We're happy to hear that your old microwave served you so well for so long! The model PEM31DFBB that you've been looking at would make for a nice replacement. If you're wanting to built this unit into surrounding cabinetry, you would need one of the following trim kits: JX827DFBB or JX830DFBB. If you're wanting to hang this microwave under your cabinets, you would need the following hanging kit: JXA019K. We hope that this helps and that you're staying safe. All the best. -Michael

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe want to purchase PEM31SFSS GE profile microwave. Cabinet opening is 25” by13”. Which trim kit should we order.

Asked 5 years ago by Dee.

• A:Answer Hello Dee - Thank you for reaching out about this excellent microwave. We are happy to help find the best option for you. The cutout opening will help determine the microwave that will fit. Model PEM31SFSS requires a 25" wide and 15" height. The trim kit is an accessory that is required to build this in. Both the 27" and 30" kits will fit the same size cutout. To determine which kit you need, measure your current kit's outer width or the oven it will be installed above. The 27" kit is made to be the same outer width as our 27" wall ovens and likewise with the 30" trim kits and ovens. You can find the 27" trim kit here: https://www.bestbuy.com/site/27-built-in-trim-kit-for-select-ge-microwaves-stainless-steel/9404127.p?skuId=9404127 The 30" kit here: https://www.bestbuy.com/site/30-built-in-trim-kit-for-select-ge-microwaves-stainless-steel/4395303.p?skuId=4395303 Thanks! - JB

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a GE Spacemaker Microwave, Model JEM25DM3WW, with a trim kit that fills my 24 3/4" x 15" cabinet space. My model has been discontinued. What should I buy that will fit my trim kit and space?

Asked 5 years ago by Spacemaker.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi there, thanks for your question! If you're needing a replacement for your older model, take a look at the following microwave to see if you like it: PEM31DFWW. The trim kits that are associated with this new model are as follows: 27" JX827DFWW, 30" JX830DFWW. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwe currently have a GE monogram ZEM200, built in. Will the Profile series 1.1 cu ft fit the same cavity space HWD 15, x 24 3/4 x 14 and will it require a new trim kit?

Asked 5 years ago by Riley.

• A:Answer This microwave is a bit smaller than your ZEM200. It's a lower profile but just a tad shorter than your 24 3/4" current microwave. I don't know about the trim kit but given your current built in measurements, I believe that a kit will be necessary. Good luck. I love this microwave, it fits nicely in my pantry.

  Answered 5 years ago by Cynthia

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I want to put this microwave into a cabinet with a door on it, do I need to give 2" of clearance on the left & right sides of the microwave? Do I need to leave any space behind for the plug? Or is that already included in the 12 7/8" deep dimension?

Asked 5 years ago by SailorChick.

• A:Answer I don't know why you would need to have a 2" clearance on either side other than so the unit doesn't get too hot? With the door to the micro completely open it still maintains it's exact measurement. If that makes any sense. Anyway, the 12 7/8" measurement does not include the plug. The microwave including the plug takes up about 14" on the shelf. Good luck. I love this microwave. It's sleek and clean looking and fits nicely in my pantry shelf which is 16" deep.

  Answered 5 years ago by Cynthia

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need to replace my GE Monogram JVM1190SY. Please let me know the best options. Will it fit or is there a kit that I need too? Thank you

Asked 5 years ago by Stack.

• A:Answer I cannot speak to the individual model numbers, but I believe all GE undercounter units are similar size. We replaced a 20 year old one that went bad with one of the only undercounter ones made. We did not need a new installation kit. The brackets from the first worked fine. I did need to drill a new home in one of the brackets as hole for one of the screws on the new unit was 1 inch over.

  Answered 5 years ago by GardenStateTexan1

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a GE JEM315F01. I need a replacement with the same dimensions. 24 wide 13 deep 11 high HELP

Asked 5 years ago by RCS.

• A:Answer GE only makes 2 microwaves that are mounted in a cabinet with a trim kit. The less expensive one is not strong enough or deep enough. The expensive one is smaller and may leave a gap in your cabinet between the cabinet and the trim kit since it is smaller. I ended up purchasing a Whirlpool microwave that is the same size and worked with the old GE mounting kit. You will have to modify the old mounting kit to make it work. The Whirlpool microwave does have a mounting kit but it is on back order.

  Answered 5 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhich trim kit is compatible with this microwave?

Asked 5 years ago by MCBloNo.

• A:Answer Hi there, Markus - Great question! The part numbers for this microwave's trim kits are 27": JX827SFSS 30": JX830SFSS Thanks so much for checking! -Mikayla

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a GE microwave Model Number PEM31SM4SS installed under a cabinet. I want to replace this with the GE Profile microwave Model Number PEM31SFSS. My question is can I use the same hanging kit I have to install the new microwave or do I need a new kit.

Asked 5 years ago by ocdpete.

• A:Answer I cannot speak to your specific model number, but I just replaced a 20 year old GE with a new one. The two steel brackets inside the cabinet worked fine. Did not need any new mounting kit. Needed to drill one hole in the bracket where a screw did not line up. I believe GE makes these so the screws are in the same alignment and position on most models.

  Answered 5 years ago by GardenStateTexan1

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI’ve got a GE Microwave JEM25DM3WW that is under cabinet mounted and need to replace it. What is the current GE direct replacement model(s) that will fit and, hopefully, use the current under cabinet mounting straps already in place? Best/thanks

Asked 5 years ago by Hopkins.

This question was asked about the related product: GE - 1.1 Cu. Ft. Mid-Size Microwave - Slate

• A:Answer Hi Hopkins! Thanks for your question. Model number PEM31EFES would be a good replacement for your current model. To make sure that the new model is installed properly, we recommend using part number JXA019K for the hanging kit along with all of the parts that come with this kit. We hope this helps! Stay safe. - Emily

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this microwave be installed under a cabinet? Is the exterior of the micro finished so it will look good without a trim? Does it come ready to hang under the cabinet or do I need to order an installation kit.If so what kind?Can this be shipped?

Asked 5 years ago by Sc.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi Sc, Thanks for reaching out. We're happy to answer your questions. 1) This microwave can be installed under a cabinet. 2) This is a countertop microwave, which means that a trim is not needed for it to look finished. 3) The hanging kit is optional and must be purchased separately. The part number is JXA019K. 4) Any shipping questions can be directed to your local Best Buy retailer. We hope this information helps. Best wishes! Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a GE Spacesaver II model # J EM31H 002 that I need to replace under my cabinet. dims are 23" wide, 13" deep, 11 3/4" H. What model replaces this one?

Asked 5 years ago by SpecialK.

• A:Answer Hi SpecialK, thanks for reaching out! We'd be happy to help! If you're wanting a similar microwave that has an optional hanging kit, we think you'll really like model: JEM3072SHSS. The optional hanging kit for this unit is: JXA019K. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this model microwave be installed without a trim kit when used as a built in microwave, or it must be installed?

Asked 5 years ago by Lincoln.

• A:Answer Hello Lincoln, Thanks so much for reaching out. We're happy to help. The optional trim kit must be installed when using the microwave as a built-in. We hope this helps. Best wishes -Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this built in Profile include the trim? If so, dimensions, please? I have a 29" W x 15" H space in all to fit it in. If not, where can I add trim here on website? Which other GE built in microwave do you suggest for my space? Thanks

Asked 5 years ago by Miranda.

This question was asked about the related product: GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black

• A:Answer Hello Miranda, Thanks so much for reaching out. We're happy to answer your question. This microwave does not come with the trim kits. They are optional additional purchases. Here are the model numbers JX827DFBB (27"), JX830DFBB (30"). We hope this helps. Best wishes! Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWHAT WOULD REPLACE THIS MICROWAVE GE JEM25DM3BB MODEL IN THE CABINET WITH A TRIM KIT. THE DIMENSIONS OF THE MICROWAVE ARE: W-23 3/4", D-13", H 10 3/8" THE TRIM KIT IS 26'' WIDE BY 16 1/4" TALL OUR ROUGH OUT OPENING OF THE CABINET IS 25'"X 15" ?

Asked 5 years ago by ROBIN.

This question was asked about the related product: GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black

• A:Answer Hi Robin - Thanks for reaching out to us! We are sorry to hear your GE microwave JEM25DM3BB needs replacing and apologize for any inconvenience this has caused. The comparable model is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model # PEM31DFBB. We suggest viewing the Quick Specs document at the following link for compatible trim kits (sold separately) and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - We certainly appreciate your loyalty. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes the turntable come out so a larger dish can be heated without the turntable ?

Asked 5 years ago by connie.

• A:Answer The turntable dish does come out for cleaning, but it is designed to fit over the roating central element on the floor of the oven. The instructions say the dish needs to be there when using the oven, so, no you cannot heat things without it. Anyway, a larger dish would not fit in this small oven--get a larger oven if you want to do that.

  Answered 5 years ago by TakaiVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOur GE Microwave zem200sf001 just broke. Is there a direct replacement that has the same dimensions as this one? 11 3/16 in x 23 25/32 in x 12 9/32 in

Asked 5 years ago by ZackG650.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hello ZackG650, Thank you for reaching out. We are so sorry to hear that your microwave has broken and can understand how that would be frustrating. We currently do not have any models with the exact same measurements. We do apologize for this inconvenience. We would like to recommend a model that is close in dimensions. ZEM115SJSS. We hope this model is to your liking. Best wishes -Mike

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Question? Replacement for PEM 31DM3WW. ?

Asked 5 years ago by Anonymous.

• A:Answer Hi there! Thanks for your question! We think that you'll really like the following model: PEM31DFWW. It has similar dimensions to your older unit. However, if you're wanting to build this new unit into surrounding cabinetry, you would need to use one of the trim kits associated with this model. Trim kits are model specific. The 27" kit: JX827DFWW and the 30" kit: JX830DFWW. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)