Questions & Answers

Q: QuestionThe microwave runs alright but the turntable makes a grinding noise when glass plate is in place. Without plate no noise.

Asked 6 years ago by Tom.

• A:Answer A little out of date for Tom at this point, but I am now on my third of these microwaves so will share for others who might be interested. I bought one last Friday but the turntable made a clicking, and sometimes a grinding, noise. Worse clockwise than counterclockwise. I knew from experience that was not normal. Getting it replaced at Best Buy was easy, and the new one is quiet (like normal). Apparently the turntable noise is just an occasional manufacturing defect. - take it back for a replacement if you get one of these. Not bad for a small microwave, but as everyone knows the price is ludicrous because people need it to fit in their cabinetry (the guy ahead of me in line when i returned my defective one was buying the exact same model and was equally frustrated with lack of alternatives).

  Answered 5 years ago by Gregg

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Q: QuestionI want to Replace pem31dm1ww what is close in size

Asked 7 years ago by Charles.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi Charles- We certainly appreciate your loyalty! The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFWW. Check out the Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - Enjoy! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionI need to replace the PEM31SM3SS. It is in my kitchen Island. So, I need to confirm that this is the replacement and that it will fit in the same space. Also need to know if the trim kit I have will work. Thanks!

Asked 7 years ago by Nina.

• A:Answer Hi Nina- We appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Trim Kits are not interchangeable. This model is compatible with 27" JX827SFSS and 30" JX830SFSS. We suggest to view the Quick Specs document at the following link for more details including cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a GE PEM31SM4SS under cabinet microwave that I need to replace. I can't get anything larger and would like to use the same mounting brackets that I am currently using.

Asked 7 years ago by 12kath.

• A:Answer Hi 12kath- The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (Approximate Product Dimensions: 24W x 12 1/8H x 12 7/8D) - (PEM31SM4SS: Approximate Product Dimensions: 23 25/32W x 11 3/16H x 12 9/32D). When replacing old model with a new model, a new kit will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. Undercabinet Hanging Kit JXA019K is sold separately. We certainly appreciate your loyalty! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHi There Any suggestions for a replacement for a model je1860wb 002 that is mounted above an oven? I believe there is already a trim kit installed, so just need to swap out the microwave unit with one that will fit in same space. Thanks for any info.

Asked 7 years ago by gsuarez.

• A:Answer Hi gsuarez - We certainly appreciate your loyalty! The comparable model is our GE Profile™ Series 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227DLWW. It is compatible with GE® Optional 27" Built-In Trim Kit JX7227DLWW and GE® Optional 30" Built-In Trim Kit JX7230DLWW. We suggest to view the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227DL_R2_17.pdf - Also, microwave trim kits are not interchangeable. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWe need to replace our ge space maker microwave JEM25wfol. it is mounted under the cabinet. We are thinking about the GE profile series 1.1 cu. ft. Midsize microwave. Will we be about to use the existing bracket? Thanks.

Asked 8 years ago by Toots.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi Toots- We certainly appreciate your loyalty! We recommend purchasing a new kit. The new microwave has a different template and brackets. GE Profile™ Series PEM31DFWW is compatible with Optional Undercabinet Hanging Kit JXA019K. Thanks for reaching out to us. Enjoy! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionCan this model be hung under the cabinet with a kit?

Asked 8 years ago by Debbie.

• A:Answer Hello, Good question! We appreciate you reaching out to us and we'd be more than happy to help with this model's capabilities. We found that this model can be placed under the cabinet with a mounting kit. Thanks for checking with us! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHello, We need to replace our GE countertop microwave Model ZEM200SF001. From other responses, PEM31SFSS is a comparable replacement for our current model zem200sf01. Is this still correct? We also have the under cabinet kit, is this compatible?

Asked 8 years ago by Anne.

• A:Answer Hi Anne- Yes, GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS is a comparable model and can be installed with the Optional Undercabinet Hanging Kit. Thanks for making GE Appliances a part of your home! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionI have a built in GE JEM25WV-0003 that finally stopped heating. What is the best replacement?

Asked 8 years ago by DAVID.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi David- This is Sue at GE Appliances. It's nice to hear from you. We certainly appreciate your loyalty! The comparable model is our GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31DFWW (Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in). This countertop microwave oven is built-in capable with a sleek matching trim kit: OPTIONAL 30" BUILT-IN TRIM KIT JX830DFWW or GE® OPTIONAL 27" BUILT-IN TRIM KIT JX827DFWW. Or, free up counter space with Optional Undercabinet Hanging Kit JXA019K. We suggest to view the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240380_pem31df_c2.pdf - Keep in touch. We are always eager to help!

  Answered 8 years ago by GE Answers

  
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Q: QuestionI have a GE Pacemaker II Jem 25 in white it is not working what model do you have that would fit in the same dimensions. I have no extra space and it is hanging on mount provided. Is the PEM31SFSS the model to use?

Asked 8 years ago by whitefishdave.

• A:Answer Hi whitefishdave- This is Sue at GE Appliances. It's nice to hear from you! We appreciate your loyalty. Yes, GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31SFSS (Stainless Steel), PEM31DFWW (White) is the comparable model. The Approximate Dimensions are:(HxWxD) 12 1/8 in x 24 in x 12 7/8 in. Thanks for checking with us. Enjoy!

  Answered 8 years ago by GE Answers

  
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Q: QuestionI have a GE JEM31SF001 that is built in with a trim kit. I understand the replacement unit is PEM31SMSS, which is also no longer being manufactured. Is there a current replacement for either of these that will fit 11 3/16 in x 23 7/8 in x 12 9/32 in?

Asked 8 years ago by Kelly.

• A:Answer Hi Kelly- This is Sue at GE Appliances. We certainly appreciate your loyalty! The comparable replacement is our GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31SFSS. It is compatible with OPTIONAL 30" BUILT-IN TRIM KIT JX830SFSS and OPTIONAL 27" BUILT-IN TRIM KIT JX827SFSS. The only difference between the 27" and 30" trim kit is the trim frame. If the microwave is installed over a 27" or 30" wall oven, be sure to match the trim kit width to the oven. We suggest to view page 2 of the trim kit Installation Instructions at the following link for cutout: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40698-1.pdf - Thanks for reaching out to us and for making GE Appliances a part of your home. Keep in touch!

  Answered 8 years ago by GE Answers

  
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Q: QuestionI have Microwave Oven JEM25GY and need a replacement. Which model should I buy? Where in San Jose can I get it?

Asked 9 years ago by JEM25GY.

This question was asked about the related product: GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black

• A:Answer If you would like to purchase this model you may add it to your cart. It may not be available in all store locations.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionLisa at GE....you recently answered my question about needing to replace a GE microwave JEM25DMWW. The model you suggested is a bottom-freezer refrig no longer manufactured.

Asked 9 years ago by scottymom.

• A:Answer Hi scottymom- This is Sue at GE Appliances. We apologize for the error and for any inconvenience this has caused you. We certainly appreciate your loyalty to our GE brand. The comparable model is our GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31DFWW. You can view online at: http://www.bestbuy.com/site/ge-profile-series-1-1-cu-ft-mid-size-microwave-white-on-white/2557116.p?id=1219074363360&skuId=2557116 - Thanks for reaching out to us. Keep in touch!

  Answered 9 years ago by GE Answers

  
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Q: QuestionLooking to replace Model # JEM31WA 002I have a GE Spacesaver microwave that is mounted under the counter. I need to find a replacement to fit. Please advise.

Asked 9 years ago by Lori.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer 10"h 23.5"w 12"d

  Answered 1 year ago by Anonymous

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Q: Question. Will this work??Hello, I have a space 24x12x12 under a cabinet in which I would like to mount this. Will it work? It doesn't look like the GE PEM31FSS is still available.

Asked 10 years ago by Ellen.

• A:Answer Hi Ellen-this is Sue from GE Appliances. Thanks for your interest! PEM31SFSS is our latest model. An optional hanging kit (sold separately) frees up counter space. Order Undercabinet Hanging Kit JXA019K. Thanks for checking with us!

  Answered 10 years ago by GE Answers

  
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Q: QuestionI'm looking to replace an over-the-range GE microwave. My current model number is: J VM241BL 002 (manufactured in Nov 1994). I am trying to find the weight and dimensions of this model to replace it with a new one with similar dimensions. Thanks.

Asked 4 years ago by oldmv.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi there - Thanks for being a loyal member of our GE Appliances family! We're so glad you’ve reached out to us for help with a replacement microwave. Any of our 30" over-the-range models will work as a replacement for your existing over-the-range model since all of them are designed to fit into a 30" wide cabinet opening. The models most similar in features are JVM6172DKBB and JVM3160DFBB. We hope this helps! Thanks again for being a loyal customer. Have a great day!. – Sharon@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHi, I have a GE PEM31SM4SS from 2012 that is no longer working, what would be a replacement to fit the exact measurements? Thank you.

Asked 7 years ago by MrGE.

• A:Answer I just replaced GE space saver microwave with new GE space saver microwave. Sorry to tell u that new GE space saver microwave is NOT exact fit. Base of microwave is diffent between new and old. Trim kit does not fit either.

  Answered 7 years ago by MikuVerified Purchase

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Q: QuestionWhat is the width with the door open? What size cabinet space is needed for the door to open without hitting the side panel?

Asked 7 years ago by Anonymous.

• A:Answer Hi - The microwave door opens within the cabinet. The microwave is the same width with the door opened 90 degrees. Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. See the following link - MICROWAVE AIR CLEARANCE - COUNTERTOP MODELS WITH OPTIONAL HANGING KIT: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21669 - This countertop microwave oven is built-in capable with a sleek matching trim kit- GE® Optional 27" Built-In Trim Kit JX827SFSS / Optional 30" Built-In Trim Kit JX830SFSS (sold separately). We suggest to view the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Also compatible with Undercabinet Hanging Kit JXA019K to free up counter space (sold separately). Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionMy GE microwave JEM31SF001 needs to be replaced. Is there a comparable model? Thank you

Asked 7 years ago by Chris.

• A:Answer Hi Chris- Thanks for your loyalty! The latest model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS (sold separately) or Optional Undercabinet Hanging Kit JXA019K (sold separately). Check out the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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