Questions & Answers
- Model:
- PHP9036BMTS
- |
- SKU:
- 6361525
Q: QuestionLeft two burners are flashing e the other burners work fine. Model #:PHP9036DJBB What is going on?
Asked by Heidi.
- A:Answer Hi Heidi! Thanks for your question, sorry to hear about the issues you're having with your burners. We'd recommend taking a look at an article on our website titled "INDUCTION BURNERS NOT WORKING OR FLASHING POWER LEVEL" to see if the information inside helps. If none of these tips help, then we recommend a service call. Stay safe! -Michael@GEA
Answered by GE Answers

Q: Questiondoes it display temperature - say 200F 300F etc?
Asked by Kaptai.
This question was asked about the related product: GE Profile - 36" Built-In Electric Induction Cooktop - Stainless Steel on Black
- A:Answer Hi Kaptai - Thank you for your interest in our induction cooktop. The display will show the power level you have selected. It does not display a specific temperature for any of the power level settings. Thank you for your interest! Vikki@GEA
Answered by GE Answers

Q: QuestionHi good day, Can you please tell me if this will work with my current down draft and what Is the cost for installation of cooktop. Thank you.
Asked by Ggirlflorida19.
- A:Answer Hi galegirl - Thanks for considering GE Profile Model PHP9036DJBB! So that we can better assist with compatibly, please provide us with the model number of your downdraft system. Also, please contact BestBuy regarding their installation services and pricing. We are also happy to help at GEAppliances.com! Sue
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Q: QuestionWILL THE ON AND OFF BUTTONS AS WELL AS THE REST OF THE BUTTONS LIGHT UP. IS THERE VISION TO SEE AND US ALL BUTTONS.
Asked by jrc1952.
- A:Answer Hi jrc1952 - Thanks for considering GE Profile Model # PHP9036BMTS! This model has digital touch controls so you can accurately control your heating and enjoy an easy to clean glass surface. The setting you choose light up (red). On/Off does not light up. We suggest viewing a short video at this link: https://www.youtube.com/embed/79T_iwxVTN4?rel=0 - Also, please contact BestBuy regarding display models. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
Answered by GE Answers

Q: QuestionWill any downdraft cent work with this model?
Asked by Downdraft.
- A:Answer Hello. Thank you for your inquiry; we are glad to assist. Yes, it can be installed with the GE Telescopic Downdraft System UVB36DKBB. Please consult both the cooktop and downdraft installation instructions packed with product before installing. Cooktop electric supply may need to be re-routed to install downdraft. We appreciate your interest! Thanks for checking. Olga
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Q: QuestionCan this be used above the GE profile 30 inch double single wall oven? The model PT9200SLSS.
Asked by CRK.
This question was asked about the related product: GE Profile - 36" Built-In Electric Induction Cooktop - Stainless Steel on Black
- A:Answer Hi CRK - Yes! GE - Profile Series 36" Built-In Electric Induction Cooktop Model PHP9036SJSS can be installed above GE Profile™ 30" Built-In Twin Flex Convection Wall Oven PT9200SLSS. Thanks for choosing GE Profile! Sue
Answered by GE Answers

Q: QuestionCan the 36" profile cooktop be installed in the place where I've had my 30" unit without needing to cut into the granite countertop?
Asked by Regina.
This question was asked about the related product: GE Profile - 36" Built-In Electric Induction Cooktop - Stainless Steel on Black
- A:Answer Hi Regina - Thanks for considering our GE Profile™ Series 36" Built-In Touch Control Induction Cooktop PHP9036SJSS! When replacing a 30" cooktop with a 36" cooktop, countertop modifications would be necessary since the cutout is larger (Cutout Dimensions (WxD) (in.) 33-7/8 x 19-1/8). View Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PHP9036SJ_c2.pdf - We also offer GE Profile™ Series 30" Built-In Touch Control Induction Cooktop PHP9030SJSS (Cutout Dimensions (WxD) (in.) 28-1/2 x 19-5/8). View Quick Specs: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PHP9030SJ_c2.pdf - Matching Wall Ovens: GE Profile™ Series 30" Built-In Double Convection Wall Oven PT9551SLSS; GE Profile™ Series 30" Built-In Single Convection Wall Oven PT9051SLSS. Keep in touch. We are always eager to help! Sue
Answered by GE Answers

Q: QuestionI purchased a ge profile 36” induction cooktop PHP9036DJBB and ge profile kitchen hub/hood, can they be paired so the hood would come on automatically when I start cooking on the cooktop?
Asked by Shopper1000.
- A:Answer Greetings - For shipping questions, please connect with Best Buy through their support line at 1-888-BEST BUY or reach out to your local store. They will best be able to answer if this cooktop and hood can be shipped together. Thank you for choosing GE Appliances for your home! -Kacie@GEA
Answered by GE Answers

Q: QuestionWhat is the difference between Induction and or Bridge Element cook top?
Asked by LD.
- A:Answer Hello - We appreciate your interest and we are happy to help! Induction cooking uses a high-frequency induction coil below the cooktop's smooth surface that heats the cookware using a magnetic field. Induction cooking is the only cooking method that directly uses the cookware as a part of the cooking system. In order to create the magnetic field and heat the cookware, the bottom of the cookware must have some iron content. The best way to determine whether a pan will work is with a magnet. If the magnet sticks to the bottom, the cookware will work on an induction cooktop. Some electric, smooth glass radiant cooktops and ranges have a Bridge Burner feature. On electric ranges and cooktops with a Bridge Burner, the Bridge Burner feature expands cooking options by connecting the two left side 7" radiant heating elements to form a continuous oval shaped cooking surface. A separate heating element in between the two left side 7" elements provides equal heat distribution within the entire oval pattern. Each 7" element is 1,800 watts and with the 800 watt bridge the total wattage is 4,400 watts. We hope this helps. Thanks for checking. Olga@GEA
Answered by GE Answers

Q: QuestionThe glass top on my 36" induction cooktop is chipped at the front left corner. Can it be repaired or replaced without replacing the whole cook top? Thank you
Asked by SidD.
- A:Answer Hello Siddunn, Thanks for reaching out to us about your cooktop. We're sorry to hear about it being damaged, and we'd be happy to help you. We recommend reaching out to us through social media with photos of your damaged cooktop. This will allow us to assist you more thoroughly. We thank you for choosing GE Appliances, and we hope to hear from you soon! -Sylvia@GEA
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Q: QuestionGE please clarify before I buy. I've read on posts regarding complaints of electrical board/panel issues requiring consumer funded repairs after 1 yr ownership. Is this accurate? If so, has this been remedied and/or covered under warranty post 1yr?
Asked by kitchnremodl.
- A:Answer Hi kitchnremodl! Thank you for your interest in GE Appliances! We always strive to provide our consumers with a quality product that delivers strong durability and performance. Whenever we receive feedback regarding a concern about one of our products it is shared with and reviewed by our product team. Given that fact, we don’t expect you to experience any issues with our products. We also provide a warranty should an unusual situation occur. We hope that this is helpful! Stay safe. -Michael
Answered by GE Answers

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