“What do we do if we want to use this? Contact Best Buy? Go to a store? How do you activate this?”
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You can call make an appointment or you can also just show up. I would ask if they're only going to do troubleshooting that you could possibly do yourself and if it isn't troubleshoot issue they will do an exchange and still keep your protection plan if they fix it themselves then you're utilizing that protection plan and it's within that 15 days if you have a membership it will be extended for return or exchange policy like 60 days and price matching
Sorry, there was a problem. Please try again later.The best way is to bring your product and proof of warranty into the store and they take care of the rest
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