A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry to hear you're running into issues. We should be able to come out there and check it out. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for reaching out about this! We apologize for the delay in a response back to you. Generally in a case like this, for AT&T and other commercial applications that aren't getting sound, the page is typically muted and you have to un-mute it. It can be a little different but if there's a video, make sure you check the sound icon on that video. If this doesn't work, we'd recommend creating an in store appointment for our Geek Squad. I hope this helps!
A:AnswerThanks for your question, Lanie! It is my understanding that the HP Support Assistant helps keeps certain drivers and software on your computer up to date. If the restart is not installing the updates or the updates keep failing we should be able to look into this issue for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for reaching out to us about this. We'd need a little more information on the specific Acer Aspire computer you have to find a compatible fit for a new Nvidia graphics card. Please reach out to either your local Best Buy or contact us at (800) GEEK-SQUAD or (800) 433-5778 to get started.
A:AnswerThanks for your question! We should be able to help setup your router. For support with costs and scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question! This service would be easiest explained with you in the store. We'd recommend setting up an in store appointment so we can go over this with you. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question! At this time, if your old plan has expired, we would recommend migrating into our new plan as it covers more and in a most cases, it will discount further. You can learn more about Total Tech Support by visiting: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646. You can also get more information by visiting your local Best Buy.
A:AnswerThanks for your question, Puch. We do support software and/or connection issues with printers and computers at this time. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Anna, thanks for your question. It depends if the data is stored only in the cloud or locally as well. We may be able to help with this. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy to get started.
A:AnswerWe appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your printer up and running right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerPlease give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can see what options we have to help you out with that remote under your Best Buy Total Tech Support plan.
A:AnswerCovers troubleshooting and reinstalling drivers. If you need parts it will cover the installation but not the purchase of the needed part. It does cover up to three devices and I am glad it did. Within 2 weeks of the first repair on a laptop, my sons laptop hard drive crashed. It was covered under warranty so they will take care of everything after warranty
A:AnswerHi Dawn,
Thanks for asking! At this time, 24/7 support is for PCs, Macs, tablets, and iPads. To my knowledge, gaming consoles are not currently covered.
A:AnswerI'm not too sure about this but I will ask next time I visit them. I feel if the product was bought in the USA you should be able to buy their plan.
