“I've spent two days, multiple hours on hold with Best Buy hoping for an appointment for a diagnosis of my non-cooling less than 2 year old Kitchenaid fridge, phone-diagnosed as compressor failure. Does this warrant a replacement?”
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If they can't fix it, more than likely they will replace it. Check your Geek Squad paperwork or their website to double check what your plan covers.
Sorry, there was a problem. Please try again later.No, and the entire process is a joke. My current estimate for a fixed refrigerator is 2 weeks and that was for a compressor replacement as well. Check with Kitchenaid to see what their warranty is for the cooling system. LG is 5 years and I am in process to see if they can come and complete the repair faster than Geek Squad. Also, not every tech can replace compressors for the newer units so they will even put it back on the Manf to come do the repair. Good luck
Sorry, there was a problem. Please try again later.Hi there. Thanks for reaching out to us for this. I'm sorry that this process has been dragging on for you. We definitely would want to set up the diagnosis appointment first to see the extent of the failure. And from there, it can depend on the severity. To get started, since you've been waiting on hold for so long, we'd recommend connecting with your local Best Buy store as they can also set up an appointment for a non-cooling fridge diagnosis. You can find information about your local store at www.bestbuy.com/storelocator.
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