“I purchased Charge 6 last week after owning a Charge 5. My heart rate is inaccurate. During a vigorous workout my heart rate is still very low. What can I do to remedy this? I never had this problem with my charge 5. I am very disappointed.”
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Hi, there. Heart-rate tracking can be affected by several factors including air temperature and device location on your wrist. For a more accurate heart rate reading, see: https://support.google.com/fitbit/answer/14237938 Also, check out: https://support.google.com/fitbit/answer/14236612 For any other questions and concerns, feel free to reach out to our support channels at: https://goo.gle/contactfitbit
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