my Fitbit is missing steps by thousands null

Hi there, PW. Sorry to hear you’re having issues with getting an accurate step count on the Versa 4 Confirm the following are correct in the Fitbit app to get the best results: 1. Your wrist settings. 2. Your height. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. Here’s a link with more information: https://support.google.com/fitbit/answer/14236920? Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

“my Fitbit is missing steps by thousands”

Asked by PW 2 months ago

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Google - Fitbit Versa 4 Fitness Smartwatch - Works with Android and iOS - Copper Rose - (2022)-Front_Standard

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Answered by EmmaC 2 months ago
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Hi there, PW. Sorry to hear you’re having issues with getting an accurate step count on the Versa 4 Confirm the following are correct in the Fitbit app to get the best results: 1. Your wrist settings. 2. Your height. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. Here’s a link with more information: https://support.google.com/fitbit/answer/14236920? Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
Answered by FitBit Team 2 months ago
Sorry, there was a problem. Please try again later.