Questions & Answers

Q: Questionis best buy going to honor the free ear buds (supposed to be ordered by 10/27) when bought with the Pixel6 Pro even though as of today 10/25 web site doesn't allow orders?

Asked 4 years ago by pbestbuy.

• A:Answer We didn't get the free ear buds and I didn't see a sign advertising them in the store.

  Answered 3 years ago by SFCZ

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Q: QuestionCan you deliver it to India

Asked 4 years ago by Anonymous.

• A:Answer If I were you I would not order for delivery if you do not receive your item best buy will keep your money and close your case

  Answered 1 year ago by Lyani

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Q: QuestionWhen could we pre order these amazing phones?

Asked 4 years ago by Yenessa.

• A:Answer It's out now!

  Answered 3 years ago by CleatusVanDamme

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Q: QuestionWhen does the unlocked Pro version become available for pre order?

Asked 4 years ago by Eric.

• A:Answer I don't use Verizon any longer, but I bought my Cloudy White Pixel 6 Pro from Best Buy as my Provider only had Black in stock(T-Mobile). No pre-ordering necessary at Best Buy! They have them in stock NOW, even the pretty Sunny Color I nearly selected! Enjoy!

  Answered 3 years ago by Ppanala3

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Q: QuestionIs it possible to buy Pixel 6 pro cloudy White 128gb on 28th of October? (In store pickup)

Asked 4 years ago by Sachin.

This question was asked about the related product: Google - Pixel 6 Pro 128GB (Unlocked) - Cloudy White

• A:Answer I ordered mine through Google. There's delays in shipment so I'm wondering if Best buy will have delay the release as well. If not I'm cancelling my Google order and going through here

  Answered 4 years ago by Alan

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Q: QuestionWhen will the sorta sunny color be available for pre-order?

Asked 4 years ago by Bryan.

• A:Answer Bryan, I bought my Pixel 6 Pro in Cloudy White several MONTHS ago and they had Sorta Sunny Color available then at Best Buy store! I would be shocked if you couldn't buy one today from Best Buy!!!

  Answered 3 years ago by Ppanala3

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Q: QuestionWill an unlocked Pixel 6 Pro from Best Buy work with Verizon mmWave 5G?

Asked 4 years ago by RonV.

• A:Answer Yes, Verizon Ultra Wide Band mmWave 5G will be supported on the Pixel 6 Pro.

  Answered 4 years ago by SoundAdvice

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Q: QuestionDoes it support 4G or 5G networks in Saudi Arabia?

Asked 4 years ago by Zaid.

• A:Answer The device listed here is a product intended for sale in the United States. Please be advised that such devices may not have been tested or certified in Saudi Arabia and may not operate in full compliance with local regulations and requirements. Devices intended for sale in the United States are not sold in Saudi Arabia, so while Pixel devices function on many cellular networks, this product may be incompatible with the networks in Saudi Arabia. Ask your mobile phone carrier if the Pixel 6 Pro is compatible with its network and compliant with local regulations. If you need a device replacement or repair you may not be able to obtain support for a United States product if you are outside the United States. For more information feel free to visit our Google Store help center.

  Answered 4 years ago by Google Team

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Q: QuestionWhy is BestBuy webpage showing pickup 11/26/21?! Isn't the pixel 6 released on 10/28?

Asked 4 years ago by Rockycompany.

• A:Answer The phone is in high demand and it's currently sold out. There may or may not be more stock on the actual release date which is 10/28/21.

  Answered 4 years ago by CinemaStinger

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Q: QuestionIf I buy this unlocked from Bestbuy will it work on Xfinity Mobile?

Asked 4 years ago by Mely.

• A:Answer I have been using the unlocked Pixel 6 Pro on Xfinity mobiles service just fine. I simply took my Xfinity SIM card out of my old phone and placed it in the new phone. It worked right away. I can also confirm that 5G works.

  Answered 4 years ago by cpike

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Q: QuestionDo you accept trade ins?

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 4 years ago by Kevinthetechguy

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Q: QuestionWhat all comes with this phone? And does it have dual sim or sim and esim? And does it have memory card slot?

Asked 4 years ago by Donna.

• A:Answer Hi Donna, The Pixel 6 Pro supports nano SIM & eSIM, to learn how to use dual SIMs on your Google Pixel phone please visit: https://goo.gle/DualSIM

  Answered 4 years ago by Google Team

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Q: QuestionBest Buy had limited info but was seeing other specials like buy 1 get 1 for existing customers on unlimited plans.These prices are straight up cash purchase prices. When will 'special' or black friday pricing come out and will Best Buy honor those later?

Asked 4 years ago by Bart.

• A:Answer I believe what you are talking about is a Best Buy Credit card Holder deal? IF you have a Best Buy credit card there are far too many perks to list as far as benefits go. I'm an Elite Customer, enrolled in autopay and the BENEFITS are fairly endless, apply for your Best Buy credit card TODAY!

  Answered 3 years ago by Ppanala3

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Q: QuestionWill this phone work in India

Asked 4 years ago by Anonymous.

• A:Answer The device listed here is a product intended for sale in the United States. Please be advised that such devices may not have been tested or certified in India and may not operate in full compliance with local regulations and requirements. Devices intended for sale in the United States are not sold in India, so while Pixel devices function on many cellular networks, this product may be incompatible with the networks in India. Ask your mobile phone carrier if the Pixel 6 Pro is compatible with its network and compliant with local regulations. If you need a device replacement or repair you may not be able to obtain support for a United States product if you are outside of the United States. For more information feel free to visit our Google Store help center.

  Answered 4 years ago by Google Team

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Q: QuestionHow much is the restocking fee for this phone if not activated.

Asked 4 years ago by Anonymous.

• A:Answer Typically, the restocking fee for cellular products is $45 if they are opened and returned. Unopened, there is no restocking fee. Keep in mind that cellular devices have a shorter return period of 14 days.

  Answered 4 years ago by SoundAdvice

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Q: QuestionBecause the release date according to your website is October 28th, 2021, if I preorder it today, when would the package arrive to an adress at the Zip Code: 77388 (Houston Texas) ? I would need it arrive there before November 1st, 2021. Thanks.

Asked 4 years ago by Julio.

This question was asked about the related product: Google - Pixel 6 Pro 128GB (Unlocked) - Cloudy White

• A:Answer I bought the very SAME COLOR as you're wanting at Best Buy I think in January (?) ~ 2022! They had ALL 3 Colors in stock of both the PIXEL 6 and the PIXEL 6 Pro ~ I bought the Pixel 6 Pro in Cloudy White and also a transparent case that's amazing!

  Answered 3 years ago by Ppanala3

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Q: QuestionHi! Will this phone (Google - Pixel 6 Pro 128GB (Unlocked)) work in Ukraine? Thanks!

Asked 4 years ago by roman.

This question was asked about the related product: Google - Pixel 6 Pro 128GB (Unlocked) - Cloudy White

• A:Answer The device listed here is a product intended for sale in the United States. Please be advised that such devices may not have been tested or certified in Ukraine and may not operate in full compliance with local regulations and requirements. Devices intended for sale in the United States are not sold in Ukraine, so while Pixel devices function on many cellular networks, this product may be incompatible with the networks in Ukraine. Ask your mobile phone carrier if the Pixel 6 Pro is compatible with its network and compliant with local regulations. If you need a device replacement or repair you may not be able to obtain support for a United States product if you are outside of the United States. For more information feel free to visit our Google Store help center.

  Answered 4 years ago by Google Team

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Q: Questionwhen can we begin to pre-order?

Asked 4 years ago by chuck.

This question was asked about the related product: Google - Pixel 6 Pro 128GB (Unlocked) - Cloudy White

• A:Answer Best Buy had them already in stock in ALL 3 Colors the first of 2022, where I bought my Pixel 6 Pro cloudy While color. Believe me, Best Buy will have them BEFORE your Cell Carrier or even the Google store, why I shop Best Buy FIRST, saves a lot of time!

  Answered 3 years ago by Ppanala3

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Q: QuestionHello - 1. Can the memory be expanded using a memory card? 2. Can this charge other phone similar to Samsung galaxy? 3. Will Best Buy offer free item in the near future similar to Target? Thank you

Asked 4 years ago by shopper.

• A:Answer 1 - No. There is no memory slot on the phone. 2 - Yes - using Battery Share - Details here: https://support.google.com/pixelphone/answer/10107702?hl=en 3 - Your going to have to ask BB on this one. I just answer tech questions!

  Answered 4 years ago by kaizen61

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