“I changed my filters and after one day the new one were also black? What could cause this never happened before!?”

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• What???? The carbon filter is black! If the hepa filter gets dirty that quickly, open up your windows. Also, get your furnace filter replaced! Something is very wrong with your air.

  Answered by GetOffMyBack1 3 years ago

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• Thank you for your inquiry Eve. Please contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com and we will be happy to look into this further and assist you.

  Answered by ManufacturerTechSupport 4 years ago

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