A:AnswerHello, please reach out to our Hover-1 Support Team for further assistance. We would be happy to help! You can contact us by emailing [email protected] Thank You, -Sam
A:AnswerHello, we are sorry to hear you are experiencing technical difficulties with your unit. Please reach out to our Hover-1 Support Team for further assistance. We would be happy to help! You can contact us by emailing [email protected] or by calling us at 866-831-1520 Thank You, -Sam
A:AnswerI'm not sure, but it seems like it works best on flat surfaces. Our sons just use it inside. They easily ride on it on wood surfaces and carpet. The transition is smooth when they switch from wood to carpet.