“I just received this and noticed the sound sometimes goes out and cracks and then comes back. Does anyone else have this problem? Is this a defect? A brand-new computer should not have this problem.”

1-3 of 3 Answers

• I bought mine brand new and had this issue. I went to Geek Squad and they returned it for a new one. I have had this one now for just under 2 weeks and I am having the exact same issue again. The speakers sound like they have been blown and it crackles intermittently on both laptops I had!! Also now my start button won't work. I have 2 days to return it and I am going to do so. Too many issues with a brand new laptop!! I am super frustrated.

  Answered by Nikki 6 years ago

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• No it happens randomly at different intervals.

  Answered by Andrew 6 years ago

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• I haven't had this problem. Does it happen in different locations?

  Answered by MS2022 6 years ago

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