“Some manufacturers offer diagnostic tools that can help identify what’s going wrong. Could the issue be related to the computer's battery, charging system, or power adapter?”

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• Hello and thank you for asking. I am unable to help you with this. Please contact HP Support for expert help in solving your issues.

  Answered by HP Team 10 months ago

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• Call geek squad and let them know

  Answered by EricB 8 months ago

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