The computer does not recognize keyboard and mouse is not communicating with computer. Took battery out and insert again and still did not work null

Question

Dorothy · Accepted Answer

Did you insert the doggie that controls the wireless mouse and keyboard into the back of your monitor? It was tucked into a corner of the mouse container.

Answer

Having same issues.   Tried to get help from store they are not help.   Tech sucks.   Zero help

HP Team · Answer

Hello and thank you for your question about the HP 27" Touch-Screen All-In-One Desktop model 27-cr0054! We suggest contacting the I.T. Professionals at your local Best Buy's Geek Squad to make sure you receive the help that is best tailored to the situation you are experiencing. You can also reach out to HP Support.

Answered by HP Team 1 year ago

“The computer does not recognize keyboard and mouse is not communicating with computer. Took battery out and insert again and still did not work”

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