“Just installed the 64XL multicolor printer and it does not print blue ink. Is there a simple fix or did I get a dud?”

Asked by NotImpressed 5 years ago

$68.89

1-3 of 3 Answers

Whenever you have problems with a color, make sure you check to see that your black ink is not low too. What may look like a color ink problem could also be a combination of color and black ink. If not, take it back for a refund. I've never had any problem with their 64XL cartridges. You deserve a product that works perfectly. If it doesn't you just got a dud, like you suspected.
Answered by MBurton 5 years ago
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Try going into the settings and clean print cartridges. You can also try the align step too
Answered by TbRock 5 years ago
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A couple of quick tips: Check for any tape that might have stuck to the contacts on the cartridge. Also, run a cleaning from your printer's touchscreen or the HP Smart app. Hopefully one of these will have you seeing blue again! If not, contact HP Support for additional assistance at support.hp.com
Answered by HP Team 5 years ago
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