I purchased on of these from the Aberdeen Store, It will not print blue ink... I tried replacing the ink cartages and still nothing . HP had me troubleshoot by cleaning the conectors still nothing??? This printer is a real problem Ser. # TH1ASDY1JK null

Question

RRDEVA · Accepted Answer

You are lucky it printed at all! I could not even get it set up—even with extensive tech help! I would suggest returning it and getting another printer.

SophieP · Answer

I had the same issue. I think there is a problem with the ink cartridges that come with the unit. I had purchased additional cartridges that worked great. It actually is an awesome printer. They will replace the defective cartridge if you contact them.

Answered by SophieP 2 years ago

Verified Purchase

1cuts · Answer

Yes I am fully aware of the HP warrantees. Have had to spend hours over the last year due to the printer having constant driver issues.... The warrantee is now just out and was hoping there was a true fix other than buying a brother printer...

Answered by 1cuts 2 years ago

HP Team · Answer

Apologies for what you're experiencing. Your printer comes with a one year warranty (2 years if you accepted the HP+ offer). HP will repair or replace your printer covered under the warranty. You can begin the process here: https://support.hp.com/us-en/check-warranty or reach out to Support.HP.com for assistance.

Answered by HP Team 2 years ago

“I purchased on of these from the Aberdeen Store, It will not print blue ink... I tried replacing the ink cartages and still nothing . HP had me troubleshoot by cleaning the conectors still nothing??? This printer is a real problem Ser. # TH1ASDY1JK”

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