“Why does my HP Envy Printer 7955e not print in color when I sent a color document from my computer, but prints in color when I copy a document?”
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Thank you for your question about this HP Envy printer! It sounds like that the computer is set up to print in black and white to that printer. You can change that when you go to print out a document or photo then go into "More options" and change the color setting to "Default." Best Buy Geek Squad and HP Support can help you with this.
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