Questions & Answers

Q: QuestionI bought the HP envyX360 2-in 1 touch screen laptop- intel core 17 8GB memory -512GB +optate Model NO. 15M-Dr0012DX, on sept 28,2019, been 3 times that I can turn on , all my records are in I'm working from home. What I do.

Asked 5 years ago by ninta.

• A:Answer You should contact HP support at https://support.hp.com or call them at 1-800-HPINVENT

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat does open box mean when purchasing a laptop

Asked 5 years ago by Anonymous.

• A:Answer Best Buy open box items are all tested and inspected to verify that they work correctly, and to assign them a condition: Excellent-Certified, Excellent, Satisfactory, or Fair. But the company's open box items aren't inspected or repaired by the factory or by a factory-authorized facility.

  Answered 5 years ago by HP Team

  
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Q: QuestionI bought my laptop August 2019 and my charger already stopped working. What is the best charger I can purchase?

Asked 5 years ago by Wmily.

• A:Answer For the model 15M-DR1011DX the correct part number for the power adapter is L24008-001. You can google it to find sources that have it available.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you please just say yes or no about it being restocked so I won’t have to wait any longer please

Asked 5 years ago by AAA.

Q: Questiondoes this laptop use google or microsoft?

Asked 5 years ago by raerae.

• A:Answer The Envy x360 laptop is a Windows 10 laptop (uses Microsoft).

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you shut off the webcam?

Asked 5 years ago by levit.

• A:Answer Yes, there is a webcam kill switch located on the right side of the laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill this laptop ever get restocked? I’m just waiting for it because I really need it for school or can you recommend a similar one in the same price range?

Asked 5 years ago by Fries.

Q: QuestionIs there a warranty with this certified laptop? (Manufacturer's and/or Best Buy's?; If either, what are the terms of the warranty?) I think this is impt and did not see this info. Thanks, Nancy

Asked 5 years ago by Nancy.

• A:Answer Yes this comes with a 1 year limited warranty.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhy can’t I purchase the open-box laptop?

Asked 5 years ago by Fries.

Q: QuestionBased on the spec for the HP Envy 360x2, A webcam comes with this computer. However, the webcam will not work. How can I get it to work?

Asked 5 years ago by gene0210.

• A:Answer If you type "Camera" into the Cortana search on the taskbar, it will open the camera. Also, check to ensure that you haven't turned off the camera in the settings.

  Answered 5 years ago by HP Team

  
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Q: QuestionAny idea/ information when this Laptop will be back in stock??

Asked 5 years ago by Herrings.

Q: QuestionIs this laptop compatible with The Sims 4? Also is it good for video editing? When will the unopened box go back in stock?

Asked 5 years ago by Starr.

• A:Answer Yes, it would be very good for The Sims 4 as well as video editing. Unfortunately, we don't have any restocking dates available at this time.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen will you restock this laptop?

Asked 5 years ago by Fries.

Q: QuestionWhen will the new ones go back in stock in San Francisco stores?

Asked 5 years ago by Sssss.

Q: QuestionDoes this computer comes with a camera and mic?

Asked 5 years ago by Anonymous.

• A:Answer Yes it comes with a built in camera and 2 mics, one on either side of the webcam.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill item be back in stock or open box option available ?

Asked 5 years ago by Michelle.

Q: Questionwhat year did this laptop come out?

Asked 5 years ago by Lara.

• A:Answer This is the 2018 model.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWhen will this item be back in stock

Asked 5 years ago by Karl.

Q: QuestionOn an open box excellent laptop is there any warranty or a return period?

Asked 5 years ago by Sam.

• A:Answer I am with HP, but most of the open box products I have seen carry a full new product warranty. You need to check with your local store on this.

  Answered 5 years ago by HP Team

  
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