I purchased my printer in April and I received replacement ink once since my purchase and haven't received any since. My black ink cartridge has now ran out. How come I haven't received any more cartridges. I know I bought the package. null

Question

TheTank · Accepted Answer

You need to have enrolled and registered with HP Instant Ink. If you know you have enrolled in a plan, please try to log in to access your account. If you can log in then you are enrolled and would nee to contact HP Instant ink support.
http://www.hp.com/instantink.
And if you are enrolled, check that your printer is connected to the internet or your WiFi.

Sunash · Answer

I suggest check your online account. It should show ink levels and # of pages printed etc. could be that some problem with that information.
calling HP might help. Also make sure your credit card (liked to the account) is still active

Kelvin · Answer

If you haven't already done so go to https://instantink.hpconnected.com/us/en/ to verify your account status.

Lisa · Answer

Check with HP. They have an excellent Customer Service. I had some issues myself in the beginning, they walked me through everything, and double-checked my account was ER up properly. I does work, Good Luck!

Answered by Lisa 8 years ago

Verified Purchase

injun · Answer

I know you need to be set up so the computer reads it (the printer) via wireless, is what I read.

“I purchased my printer in April and I received replacement ink once since my purchase and haven't received any since. My black ink cartridge has now ran out. How come I haven't received any more cartridges. I know I bought the package.”

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