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Try restarting the TV under system settings and be sure that you have an Internet signal. That might help.
Sorry, there was a problem. Please try again later.Hi there, Please reboot your fire TV: 1- Unplug the television from the power outlet. 2- Remove all connections from the back of the television. 3- While everything is unplugged, press and hold the "Power" button on your TV for 60 seconds. 4- Connect all devices back into the television, making sure all of them are properly connected 5- Plug the set to the power outlet, if possible, to a different power outlet or a surge protector 6- Turn it on and test it. Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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