“When I first set up my TV I could ask Alexa to turn it off at a certain time or just turn it off. Now Alexa says "Sue's TV does not support that" I am forced to use the manual settings. Why did it work at first and not now? Is there a fix for this?”
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Make sure you MANUALLY update your software. On my TV it was Settings, About, Check for Updates. It's very dumb that the software updates are not automatic. Keep doing the check for updates until it says software is up to date, the process only installs one update at a time.
Sorry, there was a problem. Please try again later.Hi Snuebee56, you need to reset the pairing information of the remote. Be sure that you have an Amazon account for the Alexa features. Please feel free to call us Insignia Customer Service 1-(877) 467-4289 for further assist. Mariepel C.| Insignia Products https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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