A:Answer It sounds like you've already checked the common settings, but let's try a few more steps to turn off the narration on your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV while watching a movie on MAX:
1. Check MAX App Settings:
- While watching a movie, pause the playback.
- Select the Audio and Subtitles icon.
- Under Audio, choose a language other than "English - Audio Description".
2. TV Accessibility Settings:
- Press the Home button on your remote.
- Go to Settings > Accessibility.
- Ensure that all accessibility features like Voice Guide, TalkBack, and Screen Reader are turned off.
If these steps don't resolve the issue, it might be helpful to restart your TV and the MAX app. If the problem persists, contacting Insignia customer support or MAX support for further assistance could be the next best step.
I hope this helps! Let me know if you need any more assistance.
