“My son purchased this air conditioner as a gift. The box says it comes with window kit, it was not in the box. What can be done about this matter. Thank you”
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Same happened to me. So I just cut off some cardboard and well trimmed slot hole to match exhaust duct mount. My case was for small window, horizontal direction. if you want to install at the long window vertical direction, you might need more rigid material such as polycarbonate or any plastic.
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