“Just bought this TV on Black Friday and the sound doesn’t work half the time. Can I have help troubleshooting this?”

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• I doubt troubleshooting will work unfortunately, I had the same problem after about 2 weeks had to return and order new one

  Answered by Kierra 6 years ago

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• This sound issue can be fixed via FW update and adjusting the sound settings. Here are the steps: First part: Update software to latest version. Step 1: Connect WiFi, go to main menu, select "Settings". Step 2: Select Device & Software. Step 3: Select "About". Step 4: Select Downloading Update. Step 5: Install the software, TV shows software version. Second part: Sound setting after software update: Step 6: Return to main menu, select Settings. Step 7: Select "Display & Sounds". Step 8: Select "Audio Output". Step 9: TV Speaker select ON. When you finish, the sound should be recovered.

  Answered by InsigniaCustomerSupport 2 years ago

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