“I purchased 3 Insignia TV's to replace older one in the basement. One was a 42" F20, the 2nd was 43" F30 and the 3rd, is 65" F50. For the F20 and F30, I can pause live TV, but with the 65" F50 it says unable to pause right now. All have the same antenna.”
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Thank you for your inquiry. We understand you are experiencing an issue with pausing live TV on your 65" F50 Series LED 4K UHD Smart Fire TV, while it functions correctly on your smaller Insignia models. To troubleshoot this, please perform the following steps: Unplug the TV from the power outlet for at least 30 seconds, then plug it back in and turn it on. Check for Software Updates: Go to Settings > My Fire TV > About > Check for System Update on the 65" TV. Install any available updates. If these steps do not resolve the issue, we recommend contacting Insignia customer support team (877-467-4289) directly for further assistance. We apologize for any inconvenience this may cause. - Mae | Insignia Support
Sorry, there was a problem. Please try again later.Thank you for reaching out. I apologize for any inconvenience you may be experiencing. I recommend calling our Customer Service hotline at 1-877-467-4289 so that we can better diagnose the issue and provide you with the most effective troubleshooting steps for your TVs. - Carl | Insignia Support
Sorry, there was a problem. Please try again later.