Questions & Answers

Q: QuestionDoes the 70” F50 have a quantum led display and support Dolby vision with onboard apps? The description says 4k led display and does not indicate QLED. Purchased today and none of the onboard apps display Dolby vision available only HDR.

Asked 1 year ago by Devildog6123.

• A:Answer Thank you for your inquiry! The Insignia™ 70" Class F50 Series LED 4K UHD Smart Fire TV does indeed feature a quantum dot (QLED) panel. This technology enhances color accuracy and brightness compared to traditional LED displays. Regarding Dolby Vision, the F50 Series does support it. However, the availability of Dolby Vision content can depend on the specific apps and the content they offer. If you're not seeing Dolby Vision available on the onboard apps, it might be due to the content itself or the app settings. You might want to check if the apps are updated to their latest versions and ensure that the content you're trying to watch is available in Dolby Vision. If the issue persists, it could be helpful to reach out to Insignia customer support for further assistance. Keith | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: Questionwhat size screws to mount this TV? Need to be sure Don't go too deep.

Asked 1 year ago by PJLVA.

• A:Answer For mounting the Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV, you'll need M6 screws and the screws around 12mm in length should be suitable. Patricia | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionI have only had my TV for 4 months. I came home from the store and turned on the TV and power light comes on. But there is just a black screen. Ive tried all the troubleshooting tips. Nothing is working.

Asked 2 weeks ago by Nottohappyhelpme.

• A:Answer Hello, Thank you for your question. We're sorry to hear about this issue, especially after only four months of use. Since you've already tried the troubleshooting steps and the power light comes on but the screen remains black, please contact us at 1-877-467-4289 or insignia@bestbuy.com for further assistance. Sidhartha | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: Questiondoes this TV support DirecTV

Asked 2 weeks ago by MEM.

• A:Answer Hello, thank you for your question. Yes, the Insignia 65" Class F50 Series LED 4K UHD Smart Fire TV (Model: NS-65F501NA24) can support DIRECTV through the DIRECTV app on the Fire TV platform, or by connecting a DIRECTV receiver/box to the TV using an HDMI input. Mueez | Insignia

  Answered 2 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionDoes it come with a smarthub?

Asked 3 weeks ago by Gear.

• A:Answer Hello, thank you for your question. This TV [Model: NS-65F501NA24] does not come with a separate “Smart Hub” device; the smart features are built into the TV through the Fire TV platform, so you can access streaming apps and Alexa features directly from the TV once it is connected to the internet. Mueez | Insignia

  Answered 3 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionIs this TV weatherproof?

Asked 3 weeks ago by Anonymous.

• A:Answer No

  Answered 2 weeks ago by KATONYAGVerified Purchase

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Q: Questionis this a fire Tv

Asked 1 month ago by Willie.

• A:Answer Yes

  Answered 1 month ago by YEVGENTVerified Purchase

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Q: Questionis this a fi

Asked 1 month ago by Anonymous.

• A:Answer Hello, thank you for your question. Yes, this Insignia™ 65" Class F50 Series is a Smart Fire TV with the Fire TV experience built in, allowing you to access streaming apps, live TV, and Alexa voice controls without needing a separate Fire TV Stick. Sudeep | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionHow do I do a factory reset?

Asked 1 month ago by Anonymous.

• A:Answer Hello! Thank you for your question. You can factory‑reset the Insignia 65" F50 Series 4K Fire TV by pressing the Home button, going to Settings, selecting Device & Software, and choosing Reset to Factory Defaults, which will erase all personal data and restart the TV so you can set it up again from scratch. Darshan | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: Questiondoes the tv have backlight to lower the brightness?

Asked 2 months ago by Seba.

• A:Answer Hello, thank you for your question. This model (NS-65F501NA24) does not include a dedicated “Backlight” slider, but you can lower overall screen brightness using the Picture Settings menu by adjusting Brightness, Contrast, and Picture Mode. Faisal | Insignia

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat devise hub can be used to play/connect usb DVD's or RC (Red/White/Yellow) plug devices?

Asked 2 months ago by Drew.

• A:Answer Hi, thank you for your question. To connect a USB DVD player or older RCA (red/white/yellow) devices to the Insignia 65" F50 Series TV (Model NS‑65F501NA24), you will need an external adapter, because this TV does not include built‑in RCA inputs or a USB video‑playback port. For USB DVD drives, you would need a USB‑to‑HDMI media hub that supports video decoding, and for RCA devices you would need an RCA‑to‑HDMI converter that turns the analog signal into HDMI for the TV. Shashank | Insignia Products

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionAll parts are in box ?

Asked 2 months ago by Gigi.

• A:Answer Yes

  Answered 2 months ago by Anonymous

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Q: QuestionDoes this TV have dual sound port

Asked 2 months ago by Loco.

• A:Answer yes

  Answered 1 month ago by CORTNEYTVerified Purchase

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Q: Questioncan you stream hulu on this

Asked 3 months ago by Anonymous.

• A:Answer yes you can

  Answered 3 months ago by JessicaJVerified Purchase

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Q: QuestionHello! We need a replacement for the power cord. Can we order any type that fits the socket or can we be provided the specs for the type of power cord to plug the TV into the all outlet (110). Thank you!

Asked 3 months ago by tvMissingCable.

Q: Questionis this the newest version

Asked 3 months ago by Anonymous.

• A:Answer Hello! Thank you for your question. The Insignia - 65" Class F50 Series LED 4K UHD Smart Fire TV isn’t the newest model. The latest release in the F50 lineup is the NS‑65F501NA26. Darshan | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I find the size of the box for transport?

Asked 3 months ago by Curiosity.

• A:Answer Hello! Thank you for your question. The Insignia - 65" Class F50 Series LED 4K UHD Smart Fire TV comes in a box measuring 35" (H) × 63" (W) × 5.5" (D) so that’s the size you’ll want to plan for when transporting it. Darshan | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I mount this tv on the wall?

Asked 3 months ago by Litebrwneyes.

• A:Answer Absolutely

  Answered 3 months ago by DeeDeeVerified Purchase

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Q: QuestionHow many nits does this TV have?

Asked 4 months ago by Layla.