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I have a 70" LG connected to mine. But I don't have any trouble with the full motion feature of the mount. When I purchased the TV and wall mount I also purchased the Total Tech Membership. So I was able to have the Geek Squad install mine for free, and they did a great job. I would suggest asking them for help trouble shooting. Even before I purchased my Total Tech Membership they were ALWAYS great about helping me figure out a range of different problems. I'm sorry I couldn't be more help. You may consider the Membership too. It paid for itself in the first computer repair and TV wall mount installation and TV set up.
Sorry, there was a problem. Please try again later.Hi Kel, Here are the procedures on how to adjust the mount angle 1 To adjust the arm tension (to make the arm easier or harder to move), loosen or tighten the tension screw with an Allen wrench. 2 To rotate the TV left or right, hold the sides of the TV, then push one side while pulling the other side. 3 To tilt of the TV up or down, hold the top and bottom of the TV, then tilt the TV forward or backward. Insignia Products Lisa https://insigniaproducts.com
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