A:Answer Hi, Ka.
Thank you for taking some time to share this review with us. I want you to know that this is not how the Headphones should be working, however when connecting external audio devices, specially with Optical Cord, the apps require a different type of configuration. Please call us at 1-877-467-4289 or send us an e-mail to https://www.insigniaproducts.com/contact-us so we can better assist you.
Alexander G. - Insignia Support