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Thanks for taking the time in providing your feedback with our JBL Partybox 300. We'd like to know more information about what issues you're having with the speaker and try some steps. If you've had this product for not more than 30 days and must be purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
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