Questions & Answers

Q: QuestionI have been using them on my tv with an aluratek transmitter/receiver. They workEd just fine. The receiver broke and I purchased a new one- . The receiver seems to be working, but the earbuds will not connect

Asked 5 years ago by Quilt.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Sometimes I just pop them in the case for a second and they will reconnect...

  Answered 5 years ago by Smoop

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Q: QuestionAre the navy ones actually dark blue? To me, they look teal.

Asked 5 years ago by 42neTell0r.

• A:Answer They are more like a Teal/Light Bluish. They are not dark or navy blue. Still a nice color.

  Answered 5 years ago by JayDM

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Q: QuestionIf you dropped them in the bay and they charge but then It makes noise and skips songs

Asked 5 years ago by mabelmasker46.

• A:Answer Then you probably need to get used to skipping songs. And stay away from bays.

  Answered 4 years ago by DIsplayname

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Q: QuestionDo they have the noise cancellation feature.

Asked 5 years ago by LadyT.

• A:Answer No they don't.

  Answered 5 years ago by Sososkyl

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Q: QuestionCan i use this to my MacBook Pro?

Asked 5 years ago by jheyem.

• A:Answer Depending on the generation of your MacBook. It will need to support Bluetooth 5. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: Questionwhat adapter will I need to get in order to charge the case? Or can I just charge the case by plugging into a standard USB jack on my computer or wall charger from another device? I did not see any specs for the charger listed. Thanks,

Asked 5 years ago by Micah.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer The charging case has a short usb type cable plug into a usb port.

  Answered 4 years ago by Idontwantto

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Q: QuestionAfter only wearing them for a week, there is no sound coming out of the right ear. What happened and how do I fix it?!

Asked 5 years ago by akaglld85.

• A:Answer Try charging that one by itself.

  Answered 5 years ago by Slinky

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Q: QuestionAre these made by JL audio... amps and audio speaker?

Asked 5 years ago by Poochie3835.

• A:Answer No, the parent company is Noritsu

  Answered 1 year ago by Anonymous

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Q: QuestionHas anyone experienced the headphones not charging? They're both in the case & I've plugged them in with 3 different blocks & they will not light up to indicate charging. I used the rest of the battery yesterday & left them charging, why don't they work?

Asked 5 years ago by Bp96.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer yes that's the reason I would not recommend this product.

  Answered 5 years ago by Charlie

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Q: QuestionHow do you turn them off? Mine are constantly on, despite my voice command.

Asked 5 years ago by SDCS.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer Read manual. Some you have to tap for commands.

  Answered 5 years ago by SheilaVerified Purchase

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Q: QuestionI know there's a USB cable, but I'm not sure if my wall adapter is quite right. I saw somewhere that it needs to be a 5v 1a adapter, but mine is 5v 1.67a. Is the amperage too high, or is it within an acceptable margin?

Asked 5 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Generally the power supply spec for most devices is a minimum for the amps. So 1 amp or greater would be fine. I plug mine into a 2 amp supply and it works great. The charging device will use whatever current it needs and no more. You are fine.

  Answered 5 years ago by NoodleBugVerified Purchase

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Q: QuestionDoes each earbud have a microphone?

Asked 5 years ago by Turbo.

• A:Answer Yes

  Answered 5 years ago by Lightsout

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Q: QuestionI have an old Ipod Shuffle, will these work with that?

Asked 5 years ago by Murphy.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Hello Probably best to check with apple on that one. Provided it supports a standard a2dp and at least bluetooth 4. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: Questiondo they have stereo sound for music .

Asked 5 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes, they have the stereo sound for music.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDo they work with iphone7

Asked 5 years ago by Geno.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes

  Answered 5 years ago by YChamp

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Q: QuestionWill these work with a new smart TV?

Asked 5 years ago by Alan.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Hello alan Yes, provided it has built in bluetooth, or, you have an adapter. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionAre these waterproof?

Asked 5 years ago by CrashNation4everfan.

• A:Answer No.

  Answered 5 years ago by RichJ

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Q: QuestionDo these work with a PS4?

Asked 5 years ago by R.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes. I use them with my PS4. My friends hear me well and I can speak clearly to them

  Answered 5 years ago by gggg

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Q: QuestionDo these headphones work on ipads

Asked 5 years ago by Kiki.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes

  Answered 5 years ago by Lenlen

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