A:Answer Hey pacman,
So sorry to hear of the pairing issues that you're running into. Please follow the belwo steps to get paired back up:
We’re sorry to hear that you are having this issue with your earbuds not connecting, the problem occurs if you ever place the right in the left, or left in the right to charge. This makes them forget how to find each other. Please find the steps below on how to get them pairing back together.
1. Remove the connection from your device
2. Turn both earbuds off
3. Press and hold the power button on your right earbuds for 10-15 seconds. You will see a series of indicator lights which will include a blue/white alternating lights. Continue holding the power button until you see only a fast blinking white light.
4. Repeat the same process with your left earbud.
5. Both earbuds will blink only white while they search for each other.
6. Once pairing together, the left ear will show a solid white light. The right light will start blinking blue/white indicating it is looking for a device to connect to.
7. On you device under your Bluetooth settings there should be a new connecting: JLab JBuds Air.
Please let us know if this works or if you are still unable to see them on your device
at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
