“Why does the soap not dissolve in the Express Cycle? Gil”

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• Do you have hard water, by chance? High mineral content in your home's water can lead to poor performance with soap, especially in a faster cycle like the Express Cycle.

  Answered by Matt 5 years ago

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• Hey Gil, we value your time and would like to look into the concerns with your appliance. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your appliance to get started.

  Answered by KitchenAidTeam 5 years ago

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