“I just purchased an open box from Best Buy, but BB left the device in Demo Mode. I cannot do anything with this. Because this is in Demo mode, I cannot remove this or add new accounts. BB should have removed this from Demo mode but failed to do this.”
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Does not work! Since this is a detachable keyboard your solution does not work. This device should have been reset before I picked up.
Sorry, there was a problem. Please try again later.Hi mkny73, we are deeply sorry for the inconvenience caused by this issue. We understand your frustration, and we’d like to work with you to help resolve this issue. We recommend performing a factory reset (Powerwash). To begin, sign out of your Chromebook by clicking the time in the bottom‑right corner and selecting Sign out. On the sign‑in screen, press and hold Ctrl + Alt + Shift + R. Select Restart in the dialog box that appears. After the restart, choose Powerwash and click Continue. Your Chromebook will then remove all files and user accounts from the device. You can also follow along with this video produced by Lenovo: (https://support.lenovo.com/us/en/solutions/nvid500026-lenovo-chromebook-how-to-reset-your-chromebook). Please feel free to reach out to us if you have any further questions.
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