“Hello! I just bought this soundbar and i connected with my SONY 55" KD55XE8096. The connection established with an optical cable [toslink] but the volume of soundbar is extremely low. In full max volume tv sounds like 25% of built-in sound, which is 20W.”

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• Make sure that the is switched to external audio.

  Answered by Jlemire 5 years ago

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• We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP

  Answered by LG Digital Customer Care 5 years ago

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