A:Answer Hello Dee. Regrettably, without seeing the piece of foam that you are describing, e cannot determine what it is or if it is part of the shipping materials that should be removed from the ENERGY STAR® Qualified LG 4.5 Cu. Ft. 14-Cycle Front-Loading Washer with Steam - White, Model # WM3900HWA. Please contact our Support Center at (800) 243-0000 to see if they can identify what the piece of foam that you are describing is...^IFV