Questions & Answers

Q: QuestionWhat are exact specifications for the type of bolts i need to mount a bracket to it?

Asked 6 months ago by GameBoyPlayer999.

• A:Answer Mounting brackets have varying depths that determine the length of the VESA standard screws that can be used to mount the 48-inch Class LG OLED AI B5 4K Smart TV 2025, Model # OLED48B5PUA. Specifications for the TV only list a metric width for the VESA standard screws that will fit into the mounting holes on the back of the TV which is M6 (or 6 mm) for this TV. The TV has a 300 x 200 mm VESA Mount Pattern, so when you buy a third-party VESA-compliant Wall mount that supports the TV's VESA Mount Pattern, it will typically comes with two or three sets of screws with varying lengths and spacers that you can use if the screws are too long. For example, the LG EZ Slim Wall Mount for LG TVs (VESA - 300 X 300 / 300 X 200 / 400 X 200), which is a full motion wall mount, comes with four M6 x L45, four M6 x L18 Guide Spacer screws and four Guide Spacer A and four Guide Spacer B.. If you have an existing mount that supports the TV's VESA Mount Pattern, it should have come with the necessary screws and spacers you can use with the TV. If you have lost them, you can check the mount's installation guide to see what length of screws were provided with the mount or contact the manufacturer...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionCan the AI affected image/sound be permanently disabled or removed? I do not want a TV that attempts to modify the content I am using.

Asked 6 months ago by Anonymous.

• A:Answer The α8 AI Processor 4K Gen2 in the LG 48-inch Class LG OLED AI B5 4K Smart TV 2025, Model # OLED48B5PUA, uses AI to detect what you're watching and automatically improves the picture and sound quality to your personal preferences. It cannot be permanenntly disabled or removed...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionCan I use an external receiver and speakers with this TV for audio

Asked 5 days ago by Matt.

Q: QuestionCan the SPECTRUM app be loaded

Asked 1 week ago by Anonymous.

• A:Answer yes, got to apps and a search function is provided to find it

  Answered 1 week ago by AdrianVerified Purchase

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Q: QuestionTYPE REMOTE CONTOL DOES IT HAVE MUTE BUTTON

Asked 2 weeks ago by AppleFan.

• A:Answer not a dedicated button but i you hold the down volume for more then a second it mutes completely

  Answered 1 week ago by AdrianVerified Purchase

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Q: QuestionHow do I find apps to upload?

Asked 2 weeks ago by Chris.

• A:Answer at the start of the app dock there's a tab to go into where you can find search apps not already installed

  Answered 1 week ago by AdrianVerified Purchase

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Q: QuestionDoes this tv have local dimming?

Asked 2 weeks ago by Jeff.

• A:Answer Hello there, Jeff. Thank you for reaching out to us with your question. We understand your inquiry regarding the dimming technology used in the OLED48B5PUA and how it manages light levels across the screen. The OLED48B5PUA features our advanced Pixel Dimming technology rather than the traditional local dimming found in standard LED-backlit televisions. Because this is an OLED (Organic Light Emitting Diode) display, each of the over 8 million pixels is self-lit and can brighten, dim, or turn off completely and independently. This allows the unit to achieve "Perfect Black" and infinite contrast, as there is no light bleed from bright areas into dark areas of the image. Our α8 AI Processor 4K Gen2 works to manage these individual pixels with incredible precision, ensuring that you receive a stunning and accurate picture for all your favorite content. https://www.bestbuy.com/product/lg-48-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTK9F If you have any further questions about the panel specifications, picture modes, or setup of this unit, please contact us on [email protected], and our team will be more than happy to assist you further through a private message. —Renzo

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionWill this tv work with roku

Asked 3 weeks ago by Roku.

• A:Answer yes with an external roku box but the built in WebOS will likely be a far better experience as it keeps all the picture quality rendering native instead of having to send and receive to another device, but it will work and some smart features will even still work too just not all

  Answered 1 week ago by AdrianVerified Purchase

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Q: QuestionDoes this have a mini rca port?

Asked 3 weeks ago by Bear.

• A:Answer Hi there, Bear. Thank you for reaching out to us. We understand your inquiry regarding the connectivity of the OLED48B5PUA. Based on the specifications for this model, it does not feature a standard mini RCA port for audio or video. However, it is equipped with an RS-232C (Mini Jack) input, alongside four HDMI ports and an Optical Digital Audio Out (SPDIF) for your connection needs. https://www.bestbuy.com/product/lg-48-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTK9F If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionWhat do I need to make this TV Bluetooth compatible to my hearing aids?

Asked 1 month ago by Ron.

• A:Answer You will need to check what Bluetooth Audio Codecs your hearing aids support. Many hearing aids cannot connect directly to TVs because they speak different "Bluetooth languages" (optimized for smartphones rather than TV audio). The LG 48" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model: # OLED48B5PUA, supports Bluetooth Auracast. It features Bluetooth Low Energy (LE) Audio, allowing users to broadcast audio to multiple compatible hearing aids, earbuds, or headphones simultaneously...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: Questionis there a recommended wall mount for this tv

Asked 1 month ago by Anonymous.

• A:Answer Hi, there. Thank you for reaching out about your LG TV (OLED48B5PUA) model. To assist you with selecting the correct mount for this unit, please refer to the following technical specification: VESA Pattern and Weight Capacity: This model features a standard 300 x 200 mm VESA mounting pattern. When selecting a wall mount, ensure it is rated to support at least 35 lbs (15.9 kg) to safely accommodate the weight of the display without the stand. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED48B5PUA.AUS and check out pages 5-6 regarding mounting. To provide further assistance with your installation or if you have questions about specific mounting hardware, please send an email to [email protected]. ^Juvy

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes this tv have easy "internet" access? Like a specific app to connect to on the screen? Similar like, Netflix, etc. I'm not talking about live streaming. Thx

Asked 1 month ago by Greg.

• A:Answer Yes! Super easy to access the internet and your typical apps have qr codes for easy sign in

  Answered 3 weeks ago by JaxxVerified Purchase

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Q: Questiondoes this TV come with an external box or are all functions contained in the tv? I do not want an external box. I have all connections thru the wall and I just want to be able to connect the power and html cables and hang the tv.

Asked 1 month ago by CLS320.

• A:Answer You get a TV and a remote. Nothing else. Ours is connected to our WIFi cabble box and Fire TV Stick by HDMI as is our DVD player.

  Answered 1 month ago by JanetEVerified Purchase

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Q: QuestionHow do you get LG WebOS to recognize an AirTV device on my WiFi network? Only solution I can find is to return the LG and buy a different brand that uses Google TV or Roku.

Asked 1 month ago by JimM.

• A:Answer LG's webOS is not strictly necessary to detect or use an AirTV device, but it is one way to access the required software (the Sling TV app). AirTV devices (AirTV 1, AirTV 2, or AirTV Anywhere) work by connecting to your network and streaming local channels through the Sling TV app, not via a direct hardware connection to the TV. The Sling TV app is a preinstalled app on the LG 48" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED48B5PUA, so it should detect the AirTV on your network and integrate the channels. The AirTV and the TV must be on the same Wi-Fi network for the Sling app to detect the device...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs the remote control covered under the warranty? I also paid for an extended geek squad warranty. The circular controller doesn't click down any longer.

Asked 1 month ago by Anonymous.

• A:Answer The LG Magic Remote, Model # MR25GA, that comes with the LG 48" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED48B5PUA, is covered under the TV's warranty...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionHow difficult is the smart remote on the LG48 for a couple in their 70's Tom use ?

Asked 2 months ago by Anonymous.

• A:Answer Since I'm a mere few years away from starting my 70s, I believe I can safely say using the remote on my LG OLED TV is easy once you you get acquainted with the controls. This being said, the one feature I personally do not like is the rapid speech from the TV when a selection is made or a description of a show is being read. It's very mono-toned without inflection or, grammatical pause. I typically mute my TV until I finally make my selection and start watching a movie.

  Answered 1 month ago by 4QuartsVerified Purchase

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Q: QuestionCompatible with Apple Airplay 1? or 2?

Asked 2 months ago by Twirlz.

• A:Answer Hi, Twirlz. Thank you for reaching out to us regarding your LG TV (OLED48B5PUA) model. This model is compatible with Apple AirPlay 2, which allows for faster streaming, multi-room audio, and enhanced control via the Apple Home app compared to the original AirPlay 1. If you find that your TV is not appearing in the AirPlay list on your Apple device, please try this step: Verify Network Synchronization: Make sure your LG TV and Apple device are on the same Wi-Fi network (and frequency band, like 5GHz if needed). Refresh the connection by toggling Wi-Fi off and on in the TV's Network Settings menu. For more details about the product, check out https://www.lg.com/us/support/product/lg-OLED48B5PUA. If you have any further questions about integrating your smart home devices with your new TV, please send us an email at [email protected]. We're here for you! ^Juvy

  Answered 2 months ago by LG Digital Customer Care

  
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Q: Questioncan the size of the Closed Caption words be enlarged if need be if I need them to be larger?

Asked 2 months ago by John.

• A:Answer Hi there, John. Thank you for sharing your experience with us. We understand your inquiry regarding the Closed Captions on your OLED48B5PUA TV. Yes, you can definitely enlarge the size of the Closed Caption words. To do this, simply navigate to the Accessibility menu in your TV's settings, where you can easily customize the caption size to fit your needs. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-48-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTK9F If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionIs the remote easy to use? can i hook up my vizio sound bar? how many HDMI ports are there?

Asked 2 months ago by Anonymous.

• A:Answer It is easy to use once you get used to the remote. You can hook up your soundbar no problem and you have 4 HDMI ports available.

  Answered 3 weeks ago by JaxxVerified Purchase

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