Questions & Answers

Q: QuestionCan I change aspect ratio on different apps

Asked 3 months ago by William.

• A:Answer Changing the Aspect Ratio for the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA changes the aspect ratio for any content you are watching on the TV, as well as when you are streaming from app...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionHow bright is the display

Asked 3 months ago by Bk47.

• A:Answer I can only tell you that it's like immersive. The blacks and colors are so bright you feel like you are part of that world.

  Answered 3 months ago by JimpYVerified Purchase

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Q: QuestionCan this television be used with a Sonos soundar?

Asked 3 months ago by AnnieScott.

• A:Answer Yes, the LG OLED C5 can be used with a Sonos soundbar. The C5 includes multiple audio outputs that support various Sonos models, with HDMI eARC being the best option for high-quality audio like Dolby Atmos.

  Answered 3 months ago by JimpYVerified Purchase

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Q: QuestionIs the brightness suitable for outdoor use in a covered space?

Asked 4 months ago by UghSony.

• A:Answer Absolutely. Best color TV out there for the price. So immersive and bright.

  Answered 3 months ago by JimpYVerified Purchase

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Q: QuestionDoes this tv have double vision like the c4 and work the same way

Asked 4 months ago by Clm1991.

• A:Answer Did you mean Dolby Vision®? The LG 65-inch Class LG OLED evo AI C5 4K Smart TV 2025, Model # OLED65C5PUA, supports Dolby Vision®, and Dolby Vision® works the same way on any TV regardless of brand or manufacturer...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this tv include a stand and if it doesn't what type is compatible for this tv

Asked 4 months ago by JAY.

• A:Answer This model included a stand and was part of the package.

  Answered 4 months ago by CrisDVerified Purchase

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Q: QuestionIf you pay for the delivery and mounting does that come with a wall mount?

Asked 4 months ago by Anonymous.

• A:Answer For Best Buy's TV Setup and Mounting Service, when you buy the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, from Best Buy, start by adding the TV to your cart. You will be given the option from the TV details page or in checkout to select the appropriate services. Adding services with the TV or from checkout will ensure your professional delivery and installation are scheduled appropriately. Best Buy will evaluate your devices and space to make sure the services purchased meet your needs. If you are replacing an existing TV, Best Buy will uninstall the old unit and move it to another room (setup available for an additional fee). Then, they will deliver, unbox, and attach the TV mounts to the TV (mount required and may be sold separately). They'll mount the TV to a standard frame wall with a drywall surface (additional costs for decorative surfaces or above a fireplace). They'll conceal in-wall rated video cables within the wall between 2 studs (cables are sold separately and power cables cannot be routed through the wall), connect and setup your TV with video devices like an Apple TV, Blu-ray or DVD player, or a cable or satellite set top box, program the remotes that came with your devices or a cable/satellite remote control, connect the TV and compatible video devices to your Wi-Fi network, complete updates, and configure up to 2 streaming subscriptions or new user profiles, neatly dress all visible cables, clean up the work area, and remove packaging, then complete a system demo and educate you on your new technology...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionDoes the tv have standard Ethernet port?

Asked 4 months ago by Mike.

• A:Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, does have a standard Ethernet port (see 'Network Connector(s)' under 'Connectivity' in Best Buy's specifications that list 1 x LAN)...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionCan you add additional apps? ie Hulu

Asked 5 months ago by MichaelC.

• A:Answer Yes, but most are included.

  Answered 5 months ago by LouAVerified Purchase

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Q: QuestionDoes this have anti-glare screen?

Asked 7 months ago by PaulB.

• A:Answer Hi there, PaulB. Thank you for reaching out to us regarding the LG OLED65C5PUA TV. We understand your inquiry about whether this model has an anti-glare screen. This particular OLED model does not feature a dedicated "anti-glare" coating, but OLED technology itself provides excellent contrast and deep blacks, which can help reduce reflections. The display also benefits from the OLED evo panel, designed to provide bright and vivid images, which may help minimize the appearance of glare under normal lighting conditions. If you're concerned about glare in bright rooms, you may want to consider adjusting the room's lighting or using the TV's settings to optimize the picture quality for different lighting environments. https://www.bestbuy.com/site/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621824.p?skuId=6621824 For further questions or assistance, please feel free to send us a private message on Social Media @LGUSSupport. We’d be happy to assist you further! We appreciate your patience! —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionIs this TV compatible with the Pioneer VSX-822 home theater receiver? I cannot seem to get a connection using HDMI cables.

Asked 3 weeks ago by ChefJC.

• A:Answer To answer my own question, the Pioneer VSX-822 is not compatible since it does not have an ARC HDMI port. Had to upgrade my AV receiver.

  Answered 2 weeks ago by ChefJCVerified Purchase

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Q: QuestionCan you turn off all the upscaling features?

Asked 1 month ago by Rachel.

• A:Answer The α9 AI Processor 4K Gen8 in the 65-inch Class LG OLED evo AI C5 4K Smart TV 2025, Model # OLED65C5PUA, offers advanced image processing capabilities such as α9 AI Super Upscaling 4K, which automatically enhances picture quality by intelligently analyzing content and adjusting the picture settings to improve clarity and detail. This feature is part of the α9 AI Processor Gen 8, which also includes AI Picture Pro, AI Super Upscaling, and AI Sound Pro. The AI Super Upscaling technology works with any copyright-protected content on OTT services and is designed to work with any content that supports AI Picture Pro. It analyzes the color distribution of each frame and identifies the emotional intent per scene, remastering the color to stay faithful to the director's vision. Additionally, it automatically detects the ambient light in your space and makes adjustments to ensure optimal picture quality, whether it's bright or dark around you, and it cannot be turned off...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs this model compatible with LG magic remotes

Asked 2 months ago by Tiff.

• A:Answer Yes

  Answered 2 months ago by MichaelCVerified Purchase

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Q: QuestionWhat is the additional cost for each of these mentioned in David, Head of Marketing, sales video? LG Channel WebOs upgrade OLED Care

Asked 4 months ago by Sue.

This question was asked about the related product: LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)

• A:Answer Please pardon us, but we are unclear about your inquiry asking "What is the additional cost for each of these mentioned in David, Head of Marketing, sales video? LG Channel WebOs upgrade OLED Care", and we will need some clarification. There aren't any mentions of additional costs in the videos for the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, from our Director of Product Marketing at LG, and to answer your inquiry, it would be helpful if you could clarify what you are referring to..^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the distance of the bottom most mounting holes from the bottom of the TV without the stand?

Asked 4 months ago by RyanR.

• A:Answer With or without the stand attached, the VESA Mount holes on the back of the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, will be the same since attaching the stand to the TV does not affect this measurement. The bottom row of VESA mount holes for the TV is 226mm (8.898") from the bottom of the TV's panel...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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