“Installed on my new PC by Geek. Said plug/play no software needed. Now won't play. How to fix?? Geek also installed this PC and back up "easystore" Thank you”
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Hi there! We understand you're having playback issues with this external drive. Please try these steps for possible resolution options: 1. Check the connection: Ensure that the drive is securely connected to your computer's USB port. If you are using a USB hub, try connecting the drive directly to a USB port on your computer. 2. Check device manager: Right-click on the Start button and select "Device Manager." Look for any yellow exclamation marks or error symbols next to the DVD/CD-ROM drives category. If you see any, right-click on the device and select "Update driver" to install the latest driver for the drive. 3. Check autoplay settings: For Windows users, open File Explorer (Windows + E), right-click on the disc drive, and select "Properties." Go to the "AutoPlay" tab and ensure that the desired action (e.g., play music, open folder) is selected for different types of media. 4. Try different discs: Test the drive with different DVDs or CDs to see if the issue is specific to certain discs. Make sure the discs are clean and not scratched or damaged. 5. Install alternative media player: If the drive still doesn't play discs, try installing alternative media player software like VLC or Leawo. These programs can sometimes resolve compatibility issues. If you need further assistance, please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers. We'd be happy to help! ^Chris
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