A:AnswerWe apologize this has happened. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSSupport/ so we can get more info and see what we can do. ^AC
A:AnswerMine was measured incorrectly by a bestbuy consultant. The installment guys had to cut into my cabinet for it to fit. Cost me 140.00 more which Best Buy only refunded 70.00. Was told this is a common occurrence with Best Buy.
A:AnswerKeypad is not backlit. Energy Saving means that the display turns off to save energy when the microwave is not in use, unless the clock is set to show in the display. See "Energy Saving" on page 17 of the Owner's Manual.