“My laptop tends to turn off for a whole day which is not good due to some works I have to get done some times. It's not the first time. I would like to know if it is possible for me to exchange it for I new one. I bought this one in September last year.”
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We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6
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