“I brought the card for my son he added it to his Xbox one but it’s not letting him go online or talk to his friends are we doing something wrong”

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• I assume he’s hooked up the the Internet? Call XBox customer service. They’ll help.

  Answered by Renn 7 years ago

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• Perhaps check your internet and check your console is connected ?

  Answered by Lebowski 7 years ago

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• Contact Microsoft make sure you have your receipt as what is the card on you cuz they will ask for the info to validate and they'll fix it

  Answered by Logistic488 7 years ago

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• Go to Microsoft's site and search for online support or call.

  Answered by EzekielBane 7 years ago

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• You look to make sure the membership is active? Go to settings then account then subscriptions. If it says it is active/subscribed and you can't then call xbox and they will walk you through. If it does not say active I'm guessing the code wasn't entered correctly. Call xbox and they can fix that too.

  Answered by johntm88 7 years ago

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